Verline Vincent
Miami Gardens,FL
Summary
Dynamic and dedicated professional with a strong background in customer service at Walmart and Tradewinds Hotel. Proven expertise in cash handling and team collaboration, consistently enhancing customer satisfaction through effective communication and problem resolution. Recognized for maintaining high standards of cleanliness and operational efficiency, contributing to positive guest experiences.
Overview
9
9
years of professional experience
Work History
Cashier
Walmart
Miami Lakes
07.2018 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, ensuring prompt and courteous service.
- Managed cash drawer, balancing transactions at the start and end of shifts.
- Collaborated with team members to improve store operations and customer satisfaction.
- Learned product knowledge to effectively assist customers in making informed purchases.
- Handled returns and exchanges according to store policies, ensuring compliance with guidelines.
- Supported promotional activities by setting up displays and providing product information to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Housekeeping Room Attendant
Tradewinds Hotel
6000Gulf Blvd St Pete Beach Florida 33706
09.2016 - 07.2018
- Ensured cleanliness and sanitation standards across guest rooms and common areas.
- Executed efficient room turnover by managing time and cleaning tasks effectively.
- Utilized cleaning equipment and chemicals safely while adhering to safety protocols.
- Collaborated with team members to maintain high-quality service and guest satisfaction.
- Implemented organizational improvements for linen management, enhancing operational efficiency.
- Reported maintenance issues promptly to enhance overall guest experience.
- Assisted in training new staff on housekeeping procedures and best practices.
- Monitored inventory levels of cleaning supplies, requesting replenishments as needed.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
High School Diploma -
Azure College
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
- Team collaboration
- Customer service excellence
- Cash handling and management
- Customer relations
- Cash management
- Cash handling expertise
- Staff training
- Refund handling
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Cashier
Walmart
07.2018 - Current
Housekeeping Room Attendant
Tradewinds Hotel
09.2016 - 07.2018
High School Diploma -
Azure College