Help Desk Supervisor
South Dakota State University
Brookings , SD
12.1997 - 12.2000
- Provided technical support to customers via phone, email, and remote access.
- Developed and implemented help desk policies and procedures.
- Coordinated with other departments to ensure customer satisfaction.
- Planned and scheduled training for new personnel on help desk operations.
- Maintained records of tickets, resolutions, and customer interactions in database systems.
- Created reports on help desk activities for senior management review.
- Maintained the servers running our Helpdesk software.