VERLYN SIMPSON JR
Capitol Heights
Summary
Dedicated hospitality professional with proven experience leading bar and guest service operations in fast-paced environments. Recognized for exceptional reliability, leadership, and customer engagement. Skilled in cultivating team efficiency, elevating guest experiences, and maintaining the highest service standards. Adaptable, detail-oriented, and committed to representing establishments with professionalism and integrity.
Overview
4
4
years of professional experience
Work History
Assistant Bar Manager
Vortex Restaurant & Lounge
03.2025 - Current
- Recognized as the lead bartender for consistently delivering high-quality service in a fast-paced lounge environment.
- Supported bar management by maintaining smooth nightly operations and ensuring guest satisfaction during peak hours.
- Collaborated with team members to uphold drink quality, presentation, and bar cleanliness standards.
- Trusted to handle opening and closing duties, cash handling, and ensuring efficient workflow throughout service.
- Served as a reliable point of contact for staff and management, demonstrating strong leadership and dependability.
Hotel Ambassador
CitizenM Hotels
05.2022 - 02.2025
- Delivered elevated guest experiences by seamlessly transitioning between bartending, concierge, and front desk roles in a luxury hotel environment.
- Managed high-volume Lobby and Rooftop bar operations with precision, crafting premium cocktails and engaging guests to enhance satisfaction and retention.
- Oversaw guest check-ins and reservations, ensuring accuracy and efficiency while maintaining brand standards.
- Acted as a trusted liaison between guests and departments to resolve issues promptly and maintain exceptional service quality.
- Supported food and beverage operations by preparing menu items, conducting stock counts, and ensuring consistent product freshness and quality.
Server / Bartender
Red Lobster
08.2021 - 05.2022
- Promoted from server to bartender for exceptional service performance and guest satisfaction.
- Delivered prompt, friendly service while managing high guest volumes and bar responsibilities.
- Utilized POS systems, ran food, and maintained both main and service bar readiness to ensure efficient service flow.
Education
Bachelor of Science - Electronics Technology
North Carolina A&T; State University
Greensboro, NCSkills
- Guest Service
- Bar Service
- Reservation Management
- Data Entry
- Operational Efficiency
- Team Leadership
Timeline
Assistant Bar Manager
Vortex Restaurant & Lounge
03.2025 - Current
Hotel Ambassador
CitizenM Hotels
05.2022 - 02.2025
Server / Bartender
Red Lobster
08.2021 - 05.2022
Bachelor of Science - Electronics Technology
North Carolina A&T; State University