Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vermonica Burns

jacksonville,florida

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Care Representative

Valor/MCI
Jacksonville, FL
09/13/21 - Current
  • Gathered customer feedback to suggest improvements for products and services.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Answered customer inquiries over the phone and via email.
  • Provided training support for new hires related to customer service processes and procedures.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Provided accurate, valid, and complete information to customers.

Customer Service Representative

NATIONS FINANCIAL
JACKSONVILLE , Florida
12.2017 - 09.2021
  • Maintained accurate records of all transactions relating to accounts receivable and payable activities.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured that all required documents were obtained prior to initiating the reconciliation process.
  • Researched payment history for customers when necessary in order to accurately reconcile accounts receivable balances.
  • Reconciled balance sheet accounts and investigated discrepancies to trace causes and correct errors.

Food and Beverage Manager

The Raddison Hotel
Jacksonville, FL
04.2014 - 12.2017
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Managed payroll records for employees working within the food and beverage department.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.

Education

High School Diploma -

Andrew Jackson High School
Jacksonville, FL
06-1988

Skills

  • Problem Resolution
  • Organization
  • Verbal Communication
  • Microsoft Office
  • Conflict Resolution
  • Customer Service
  • Microsoft Word
  • Calm Under Pressure
  • Training & Development
  • Supervision and leadership
  • Recordkeeping
  • Remote Office Availability
  • MS Office
  • Attention to Detail
  • Friendly, Positive Attitude
  • Multitasking
  • Active Listening

References

References available upon request.

Timeline

Customer Service Representative

NATIONS FINANCIAL
12.2017 - 09.2021

Food and Beverage Manager

The Raddison Hotel
04.2014 - 12.2017

Customer Care Representative

Valor/MCI
09/13/21 - Current

High School Diploma -

Andrew Jackson High School

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Vermonica Burns