Vern Fleming
Indianapolis,IN
Summary
Proven leader and effective problem-solver with extensive experience at Kittle's Furniture, adept at driving operational improvement and enhancing customer satisfaction. Skilled in inventory management and client relationship building, I excel in fast-paced environments, achieving significant revenue goals through strategic planning and team management.
Overview
9
9
years of professional experience
Work History
Store Manager
Kittle's Furniture
06.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Coordinator
Kittles Furniture
08.2019 - 06.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store management to develop effective sales strategies and achieve revenue goals.
- Streamlined store operations by implementing efficient merchandise handling processes.
- Maximized profits with strategic pricing adjustments based on market trends and competitor analysis.
- Assisted in inventory management by conducting regular audits, maintaining accurate records, and ensuring adequate stock levels.
- Coordinated merchandise repairs with service techs whenever needed.
Account Executive-Collections/Salesperson
Auto Sales and Service
11.2015 - 08.2019
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Administered delinquency reports from start to finish, managing collections, calling, skip tracing, outside collections agency coordination and related litigation in order to obtain payment or redeem our property.
- Contacted customers to make payment arrangements to ensure timely debt payments.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Oversaw daily collections and accounts receivable activities, developing strategies to maximize collections and reduce aged accounts.
- Explained to customers status of their delinquent account and why we were retrieving the property.
- Kept calm and collective in hostile situations to ensure neither myself or the customer were harmed or injured.
Education
Bachelor of Science - Sports Management
University of Louisville
Louisville, KY12-2023
Skills
- Scheduling coordination
- Client relationship building
- Problem-solving
- Supervision
- Team management
- Inventory management
- Communications
- Price Negotiation
- Operational improvement
- Administrative Support
- Customer Service
Timeline
Store Manager
Kittle's Furniture
06.2021 - Current
Store Coordinator
Kittles Furniture
08.2019 - 06.2021
Account Executive-Collections/Salesperson
Auto Sales and Service
11.2015 - 08.2019
Bachelor of Science - Sports Management
University of Louisville
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