Verna Begay
Holbrook,AZ
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Loves Travel Stop
Joseph City, AZ
09.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Certificate - Quality Customer Services
Maricopa Co Community Colleges
Tempe, AZ03.2022
High School - General Studies
Habersham Success Academy
Goodyear, AZ10.2021
Skills
- Regulatory Compliance
- Customer Service
- Display Setup
- Order Processing
- Money Handling
- Loss Prevention
- Dispute Mediation
- Policy and Procedure Adherence
- Fitting room maintenance
- Sales Goals Attainment
- Professional Appearance
- Conflict Resolution
- Upselling strategies
- Stock replenishment
- Interpersonal and written communication
- Store maintenance
- Phone Etiquette
- Fluent in Language
- Cash Register Operation
- Complaint Management
- Brand representation
- Promotional Events
- Trend Awareness
- Teamwork
- Customer Assistance
- Product Merchandising
- Time Management
- Relationship Building
- Customer Engagement
- Product Promotions
- Sales expertise
- Transaction Processing
- Independent judgement
- Flexible Schedule
- Teamwork and Collaboration
- Problem-Solving
- Store Opening and Closing
- POS system operations
- Suggestive Selling
- Merchandise Display
- Cash Handling
- Point of sale operation
- Product Knowledge
- Display building
- Stocking and Receiving
- Sales trends
- POS System Operation
- Truck unloading
- Retail Store Operations
- Retail Sales
- Product Recommendations
- Self-Checkout Assistance
- Product Demonstrations
- Customer Needs Assessment
- Fashion sense
- Reliability and punctuality
- Cross-selling techniques
- Store Organization
- Retail Merchandising
- Inventory Management
- Payment Processing
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Retail Metrics and Goals
- Brand Promotion
- Task Prioritization
- Building Customer Loyalty
- Written Communication
- Sales floor organization
- Goal Setting
- Networking abilities
- Staff Support
- Information Analysis
- Ability to Lift 40 pounds
- Active Listening
- Merchandising and Display
- Interpersonal Skills
- Analytical Skills
- Creative Thinking
- Team Cooperation
- POS Software
- Store Policies and Procedures
- Security Practices
- Flexible Hours
- Sales Records Management
- Organizational Skills
- Analytical Thinking
- Interpersonal Communication
- Adaptable and Flexible
- Problem-solving aptitude
- Attention to Detail
- Reliability
Timeline
Retail Sales Associate
Loves Travel Stop
09.2018 - Current
Certificate - Quality Customer Services
Maricopa Co Community Colleges
High School - General Studies
Habersham Success Academy