Verna Brown
Hayward,CA
Summary
Dedicated professional with a strong focus on customer satisfaction and team collaboration. Proven ability to resolve conflicts and enhance team performance through effective communication and problem-solving skills.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Shelter Lead
Saint Vincent de Paul
Oakland, California
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with guest requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Case Manager
San Francisco Sheriff's Department
San Francisco, California
06.2022 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Coordinated client assessments and developed individualized service plans to address specific needs and enhance client well-being.
- Monitored client progress and adjusted care plans.
- Provided crisis intervention and emotional support to clients.
- Maintained accurate case files and documentation for compliance.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Facilitated communication among clients, families, caregivers, and service agencies to ensure comprehensive support for client needs.
- Organized and guided weekly group discussions to foster peer connection and support among clients.
Foster Care Provider
Agape Villages Foster Family Agency
San Leandro, California
04.2000 - Current
- Maintained a safe and nurturing home environment for children.
- Collaborated with social workers to create individualized care plans.
- Communicated effectively with biological families and foster children.
- Assisted with the integration of foster children into community activities, schools, and social settings.
- Organized and facilitated recreational activities for emotional development.
- Attended training sessions on child welfare policies and best practices.
Education
Bachelor of Science - Psychology
California State University, East Bay
Hayward, CA05-2025
Skills
- Crisis intervention
- Problem solving
- Conflict resolution
- Team collaboration
- Critical thinking
- MS office
- Effective communication
Certification
- State of California Department of Health Care Service Counselor
Timeline
Shelter Lead
Saint Vincent de Paul
02.2025 - Current
Case Manager
San Francisco Sheriff's Department
06.2022 - Current
Foster Care Provider
Agape Villages Foster Family Agency
04.2000 - Current
Bachelor of Science - Psychology
California State University, East Bay