Verna Darulla
Scottdale,PA
Summary
Dynamic professional with extensive experience in office management and customer relations, notably at Amedisys Home Health. Proven ability to enhance operational efficiency through effective scheduling and data entry. Strong organizational skills and a commitment to fostering teamwork have led to improved employee engagement and client satisfaction.
Overview
24
24
years of professional experience
Work History
Receptionist
Jim Shorkey Family Auto Group
10.2020 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
AR/AP Clerk
TriStar Auto Group
10.2019 - 10.2020
- Maintained confidentiality of sensitive financial information, adhering to company policies and government regulations.
- Provided training to new team members on company-specific AR/AP processes, fostering a collaborative work environment.
- Improved invoice processing efficiency by streamlining AR/AP processes and implementing a new software system.
- Enhanced cash flow management through accurate forecasting of incoming funds and efficient allocation of resources.
- Collaborated with the finance team to reconcile accounts, identifying discrepancies and resolving issues promptly.
- Ensured accurate record-keeping by cross-checking entries against source documents regularly.
Authorization Coordinator
Amedisys Home Health
06.2015 - 12.2016
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Calculated estimated copay based on current insurance benefits.
- Reviewed authorizations from payer to determine approved or denied items.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- HCHB proficient.
Center Manager
MedExpress Urgent Care
01.2009 - 06.2015
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
Business Office Specialist
Amedisys Home Health
04.2001 - 01.2009
- Developed correspondence letters, memos, and emails.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Data entry
- Payroll
- Mentored new employees.
- Coordinated schedules for providers to ensure timely homecare visits for patients.
Education
No Degree - Medical Billing & Coding
Penn Foster Career School
Scranton, PA09-2026
Medical Office Administration
West Virginia Career Institute
Lemont Furnace, PA03-1996
Skills
- Organization skills
- Time management
- Medical Terminology
- Data entry
- Verbal and written communication
- Customer/Client relations
- Office management
- Scheduling
- Office administration
- Administrative support
- Multi-line telephone operation
- Clerical support
- Documentation and reporting
Timeline
Receptionist
Jim Shorkey Family Auto Group
10.2020 - 06.2025
AR/AP Clerk
TriStar Auto Group
10.2019 - 10.2020
Authorization Coordinator
Amedisys Home Health
06.2015 - 12.2016
Center Manager
MedExpress Urgent Care
01.2009 - 06.2015
Business Office Specialist
Amedisys Home Health
04.2001 - 01.2009
No Degree - Medical Billing & Coding
Penn Foster Career School
Medical Office Administration
West Virginia Career Institute
Similar Profiles
Christopher J. RoseChristopher J. Rose
Auto Sales and Leasing Consultant at Jim Shorkey Family Auto GroupAuto Sales and Leasing Consultant at Jim Shorkey Family Auto Group
Jason YavorskiJason Yavorski
Sales Consultant at Jim Shorkey Family Auto GroupSales Consultant at Jim Shorkey Family Auto Group
Zacarie TealZacarie Teal
Vehicle Sales Consultant at Jim Shorkey Family Auto GroupVehicle Sales Consultant at Jim Shorkey Family Auto Group
Sara Diamond-DenardSara Diamond-Denard
Fraud Prevention Specialist at Clearview Federal Credit UnionFraud Prevention Specialist at Clearview Federal Credit Union
Christina BetlanChristina Betlan
Food Service Worker at Southmoreland School DistrictFood Service Worker at Southmoreland School District