Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager
Verna Felder

Verna Felder

Richmond,KY

Summary

Competent employee seeking customer service and/or entry level management positions.

Overview

23
23
years of professional experience

Work History

Sorter Operations Associate

United Parcel Service, UPS
11.2020 - 02.2021
  • Assessed and sorted items into containers or designated areas according to classification, size and condition.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.


Auto Claims Processor

COPART INC
10.2019 - 10.2020
  • Evaluated and investigated over 600 auto claims in 2021 and decided whether insurer should pay claim.
  • Identified suspicious claims, escalating issues to Higher Management for further investigation and analysis.

Patient Clerical Assistant

University Of Kentucky Healthcare
03.2013 - 10.2019
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.


State Registered Nurse Assistant (PRN/PT)

Cardinal Hill Rehab Hospital And BMJ Staffing
02.2006 - 03.2013
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Probation/State Parole Officer

Department Of Corrections
02.2003 - 05.2011
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Developed case reports detailing inmate history and likelihood of committing another crime.


Education

Bachelor of Science - Speech-Language Pathology

Appalachian State University
Boone, NC

Skills

Advising and Coaching

  • Customer Support
  • Microsoft PowerPoint
  • Retired Veteran

Additional Information

People and teamwork oriented and have been group-trained on topics of diversity, inclusion and confidentiality.



Timeline

Sorter Operations Associate

United Parcel Service, UPS
11.2020 - 02.2021

Auto Claims Processor

COPART INC
10.2019 - 10.2020

Patient Clerical Assistant

University Of Kentucky Healthcare
03.2013 - 10.2019

State Registered Nurse Assistant (PRN/PT)

Cardinal Hill Rehab Hospital And BMJ Staffing
02.2006 - 03.2013

Probation/State Parole Officer

Department Of Corrections
02.2003 - 05.2011

Bachelor of Science - Speech-Language Pathology

Appalachian State University

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Verna Felder