Verna Felder
Richmond,KY
Summary
Competent employee seeking customer service and/or entry level management positions.
Overview
23
23
years of professional experience
Work History
Sorter Operations Associate
United Parcel Service, UPS
11.2020 - 02.2021
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Auto Claims Processor
COPART INC
10.2019 - 10.2020
- Evaluated and investigated over 600 auto claims in 2021 and decided whether insurer should pay claim.
- Identified suspicious claims, escalating issues to Higher Management for further investigation and analysis.
Patient Clerical Assistant
University Of Kentucky Healthcare
03.2013 - 10.2019
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
State Registered Nurse Assistant (PRN/PT)
Cardinal Hill Rehab Hospital And BMJ Staffing
02.2006 - 03.2013
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Probation/State Parole Officer
Department Of Corrections
02.2003 - 05.2011
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Education
Bachelor of Science - Speech-Language Pathology
Appalachian State University
Boone, NCSkills
Advising and Coaching
- Customer Support
- Microsoft PowerPoint
- Retired Veteran
Additional Information
People and teamwork oriented and have been group-trained on topics of diversity, inclusion and confidentiality.
Timeline
Sorter Operations Associate
United Parcel Service, UPS
11.2020 - 02.2021
Auto Claims Processor
COPART INC
10.2019 - 10.2020
Patient Clerical Assistant
University Of Kentucky Healthcare
03.2013 - 10.2019
State Registered Nurse Assistant (PRN/PT)
Cardinal Hill Rehab Hospital And BMJ Staffing
02.2006 - 03.2013
Probation/State Parole Officer
Department Of Corrections
02.2003 - 05.2011
Bachelor of Science - Speech-Language Pathology
Appalachian State University