Verna Francis
Winslow
Summary
Proven track record in enhancing tenant relations and property maintenance at Winslow Indian Health Care Center, showcasing expertise in affordable housing and policy analysis. Demonstrated ability to maintain confidentiality and manage assets effectively, achieving significant improvements in operational efficiency. Skilled in fostering healthy landlord-tenant relationships through exceptional service and knowledge of Fair Housing Regulations. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Housing Specialist
Winslow Indian Health Care Cener
10.2023 - 06.2024
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs with the Housing Department.
- A facility software TMA tailored maintenance management that successfully met the unique needs of each tenant, which transform maintenance strategy through automated workflows.
- Entered reservations in Rent Manager from check in date to check out date and electronically process tenants payments. owner contributions, distributions and vendor bills.
Executive Administrative Assistant
Winslow Indian Health Care Center
04.2020 - 10.2023
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Maintain all professional nursing licensure's for te Division of Nursing, CEUs and certifications in accordance to the State Board of Nursing requirements and AAAHC standards,
- Organized , updated and digitized 80 nursing employees folders and prepared to relocate a new facility.
- Managed budgets and expenses, maintaining financial in Oracle system of records for accurate reporting and analysis.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or actions,
- Handled scheduling for executive's calendar and prepared meeting agenda and materials for Nursing Leadership and monthly Nursing Department meetings,
- Scheduled appointments for nursing interviews promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
HR Assistant
Winslow Indian Health Care Center
10.2016 - 04.2020
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates before submitting to the recruitment department,
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Partnered with HR Recruitment, Nursing Department and Contractors to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Administrative Office Assistant
Winslow Indian Health Care Center
10.2015 - 10.2016
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for cost effectiveness.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required,
- Enhanced communication between Board of Directors and Management Team by coordinating meetings and maintaining shared calendars and via email.
- Collaborated closely with administrative assistant colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
Temporary Office Assistant
Winslow Indian Health Care Center
09.2013 - 10.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assist the Executive Administrative Assistant with Executive Board of Director's and Leadership Meetings, Entering all reports in binders for all in attendance.
- Ordering breakfast and lunch for the Board of Director's with no interruptions of meeting.
Education
No Degree - Education
Northern Pioneer College
Winslow, AZNo Degree - Computers
Central Arizona College
Coolidge, AZ11.1992
Skills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- Property Maintenance
- Policy analysis
- Asset Management
- Expense Reporting
- Customer Service
- Office Management
- Information confidentiality
- Meeting planning
- Logistics Coordination
Timeline
Housing Specialist
Winslow Indian Health Care Cener
10.2023 - 06.2024
Executive Administrative Assistant
Winslow Indian Health Care Center
04.2020 - 10.2023
HR Assistant
Winslow Indian Health Care Center
10.2016 - 04.2020
Administrative Office Assistant
Winslow Indian Health Care Center
10.2015 - 10.2016
Temporary Office Assistant
Winslow Indian Health Care Center
09.2013 - 10.2015
No Degree - Education
Northern Pioneer College
No Degree - Computers
Central Arizona College
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