Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Verna LOVE

Dillon,MT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Customer Satisfaction skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Family Dollar
06.2022 - Current
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Created and maintained safe and secure work environments for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization

Paid Tax Preparer

Self-employeed
01.2014 - Current
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Developed tax plans and projections to help clients meet objectives.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
  • Prepared US, multistate, and international tax returns for business clients.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Calculated estimated tax payments for clients.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Offered clients recommendations to reduce tax liabilities.
  • Utilized tax software to prepare returns and meet deadlines.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Liaised with accountants to confirm accuracy of client tax returns.
  • Analyzed financial records to verify accuracy of tax returns.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Responded to inquiries from IRS and other tax authorities.
  • Researched tax implications for various deductions and credits.
  • Facilitated communication between clients and tax authorities.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Assessed client tax situations to determine best filing options.

Para Professional

Parkview Middle School
02.2019 - 10.2022
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Organized and led practice, research and lab assignments.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Reported on student progress, behavior, and social skills to parents.
  • Collaborated with instructors to develop engaging lesson plans.
  • Enforced rules and instructions to maintain discipline.
  • Laminated teaching materials to increase durability under repeated use.
  • Graded and provided feedback on assignments.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Developed and implemented strategies to improve student engagement.
  • Administered tests and assessments to evaluate student progress and performance.
  • Helped teachers manage bus loading and unloading.
  • Helped teacher prepare instructional material and displays.
  • Took part in professional development workshops to boost skills.
  • Monitored students in computer lab to enforce proper use of resources.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Education

No Degree -

Compton Community College
Compton, CA

No Degree - Law

Southern California Law School
Riverside CA

Associate of Arts - Communication

Chaffey College
Rancho Cucamonga, CA
02.1983

High School Diploma -

Dominguez High School
Compton, CA
02.1970

Skills

  • Microsoft Visual Basic
  • Employment Law
  • IBM Notes
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Microsoft Windows
  • Microsoft Office
  • Sales Activities
  • Goals and Performance
  • Time Management
  • Strategic Planning
  • Staff Supervision
  • Employee Scheduling
  • Staff Management
  • Customer Service
  • Order Management
  • Cost Control

Timeline

Assistant Store Manager

Family Dollar
06.2022 - Current

Para Professional

Parkview Middle School
02.2019 - 10.2022

Paid Tax Preparer

Self-employeed
01.2014 - Current

No Degree -

Compton Community College

No Degree - Law

Southern California Law School

Associate of Arts - Communication

Chaffey College

High School Diploma -

Dominguez High School
Verna LOVE