Verna Napoliello~Neilley
Middletown,NJ
Summary
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Consultant
Verizon Communications Inc
05.2000 - 06.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
Bachelor of Arts - Sociology And Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Contract Negotiation and Closing Tactics
- Client Rapport-Building
- Revenue Quotas
- Client Development and Retention
- Attention to Detail
- Sales Proposal Creation
Timeline
Consultant
Verizon Communications Inc
05.2000 - 06.2022
Bachelor of Arts - Sociology And Psychology
Rutgers, The State University of New Jersey
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