Verna Schaffino
Casa Grande,AZ
Summary
Professional operations manager with strong expertise in retail management and logistics. Proven track record in optimizing store performance, enhancing customer experience, and leading teams to meet and exceed goals. Known for effective problem-solving, strategic planning, and adaptability to changing business needs. Skilled in inventory control, staff training, and process improvement.
Overview
27
27
years of professional experience
Work History
Cashier
Kohls Department Store
03.2026 - Current
- Processed customer transactions accurately and efficiently at point-of-sale system.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Handled cash register operations, including cash management and reconciliation tasks.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Processed customer returns efficiently to ensure timely resolutions.
- Assisted in inventory management by tracking returned items accurately.
Receiving Supervisor
Burlington
11.2025 - 04.2026
- Supervised receiving processes to ensure accuracy and compliance with company standards.
- Trained staff on proper handling and inspection of incoming merchandise.
- Coordinated with warehouse team to optimize inventory workflows and space utilization.
- Implemented safety protocols to minimize incidents during receiving operations.
- Monitored stock levels, identifying discrepancies and resolving issues promptly.
- Maintained comprehensive records of incoming shipments and inventory adjustments.
- Led daily briefings to enhance team performance and operational efficiency.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Oversaw cash management processes, ensuring compliance with financial policies and security protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Front End Cashier
Kroger
09.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions efficiently.
- Bagged groceries carefully to prevent damage during transport.
- Greeted customers warmly and asked if they needed help.
- Answered customers' questions about products, prices, and availability.
- Kept register terminal area and store clean and orderly.
Store Manager
Dollar General
02.2019 - 08.2025
- Delivered exceptional customer service by greeting and assisting customers throughout store visits.
- Oversaw daily store operations, ensuring compliance with company policies.
- Managed inventory levels while coordinating timely restocking of merchandise.
- Trained, recruited, and supervised staff to uphold high customer service standards.
- Handled daily office paperwork and approved schedules efficiently.
- Executed seasonal set and stocking, including planogram resets and tier table decoration.
- Processed deposits to bank, conducted vendor check-ins, and filed invoices accurately.
- Monitored cooler/freezer product rotation, ensuring adherence to expiration dates.
Assistant Store Manager
Dollar General
12.2015 - 02.2019
- Supervised 5 to 6 employees during Store Manager's absence, ensuring operational continuity.
- Managed all managerial tasks including bank deposits, scheduling, and vendor check-ins.
- Executed seasonal planograms and organized product stocking to optimize sales.
- Trained new team members on store policies and customer service standards.
- Resolved customer inquiries and complaints to uphold satisfaction and loyalty.
- Monitored cash handling procedures for compliance with company guidelines.
- Implemented effective merchandise displays to enhance customer shopping experience.
- Assisted in daily store operations management, focusing on efficiency and productivity.
Home and Kids Area Supervisor
Kohls
12.2013 - 12.2015
- Area Supervisor for Home and Kids, consists of Infant toddler, Small Girls, Big Girls, Small Boys, Big Boys, Toys, Electronics, Seasonal, Candles, Window Coverings, rods and hooks.
- Rugs, Bedding, Bathroom, Kitchen, Small kitchen Appliances, Vacuums and Luggage.
- Sometimes cover Shoe Department.
- Resets and Planogram sets in all my departments.
- Merchandising, stocking products to sales floor, Cashier, Customer Service Desk, Jewelry counter.
- Cover sales floor for Managers when they have their meetings.
- Returns, exchanges, Ship from store, packaging and labeling.
Assistant Manager
Dollar General
12.2011 - 12.2012
- Cash handling, Register, Stocking, Inventory, Resets with POG, and Revisions with POG.
- In charge of four employees.
- EOD, Cash deposits, Open and Closing store.
- Called to other stores for Remodeling and Resets with a POG.
- Refunds, exchanges, Customer service.
- Straighten products, Clean and clear register areas for the next business day.
Field Merchandiser
American Greetings Co
12.2011 - 12.2012
- Stock and order Greeting cards, Party supplies, Gift bags, Etc.…
- I am in charge of 7 stores.
- Inventory, Revisions and Resets using a POG.
- Set up all Holiday Greeting cards to POG.
- Customer Service.
- Stores Include, Albertsons, Dollar Tree, Walmart and Dollar General.
- Hand held computer to place orders and take inventory.
Beauty Advisor/ Cashier/ Stocker
Walgreens
12.2007 - 12.2008
- Cashier, answer customer service calls, stocking, revisions/ resets for new items, merchandising, straighten department for next business day.
- Make price tags and ticketing with a Talon computer.
- Make a short list for merchandise to be pulled from inventory to restock shelf.
Beauty Advisor
Walgreens
06.2003 - 12.2005
- Procured merchandise for cosmetic area, ensuring product availability and variety.
Handled cashier duties to facilitate smooth transactions and customer satisfaction.
Responded to customer service inquiries, resolving issues effectively and promptly.
Stocked products to maintain organized displays and inventory levels.
Executed revisions and resets for new items, optimizing department layout.
Managed merchandising tasks, enhancing visual appeal and product accessibility.
Created price tags and ticketing using Talon computer for accurate pricing.
Organized cosmetic department to improve shopping experience and efficiency.
Store Manager
Family Dollar Store
12.2002 - 06.2003
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock room for efficiency.
- Trained and mentored new employees on store procedures and best practices.
- Coordinated staff schedules to align with operational needs and customer demand.
- Oversaw cash handling processes including deposits and withdrawals.
- Conducted regular safety audits to maintain a secure shopping environment.
- Recruited, trained, and supervised five employees, enhancing team performance.
- Updated store signage and displays to improve customer engagement.
Assistant Manager
Family Dollar Store
03.2000 - 12.2002
- Monitored cash register operations to ensure accuracy and compliance with policies.
- Engaged customers to resolve inquiries and enhance service experience.
- Supervised daily operations, including shift scheduling and duty assignments.
- Maintained accurate sales records using point-of-sale systems.
- Trained new employees on company policies and customer service excellence.
- Managed daily store operations and monitored inventory levels effectively.
- Completed opening, closing, and shift change functions to uphold operational standards.
- Handled cash deposits, counted items, and restocked merchandise in receiving area.
Cashier/Stocker
Family Dollar Store
12.1999 - 03.2000
- Resolved customer issues while maintaining organized register area and efficient merchandise unloading.
- Streamlined store operations by coordinating staff schedules and training new employees.
- Ensured effective inventory management through systematic stock organization and availability.
- Maintained clutter-free stock room to facilitate next-day operations.
- Oversaw daily cash handling, promptly reconciling discrepancies as needed.
- Trained new hires on company protocols and standards of customer service.
- Processed customer transactions efficiently at the register, enhancing service speed.
- Collaborated with team to improve store productivity and service quality.
Receptionist
Manarin Detailing
12.1998
- Responsible for answering telephone in a professional manor, entering data into computer, faxing and sending e-mails, making copies of blue prints, taking blue prints to post office for shipping.
- Computer skills in Windows 98, Word Perfect and Excel.
Skills
- Customer service and support
- Inventory management
- Cash handling
- Merchandising strategies
- Employee training and development
- Team leadership
- Staff scheduling
- Problem resolution
- Effective communication skills
- Attention to detail
- Visual merchandising techniques
- Opening and closing procedures
- Recruitment and hiring processes
- Store operations management
- Payroll administration
Timeline
Cashier
Kohls Department Store
03.2026 - Current
Receiving Supervisor
Burlington
11.2025 - 04.2026
Front End Cashier
Kroger
09.2025 - Current
Store Manager
Dollar General
02.2019 - 08.2025
Assistant Store Manager
Dollar General
12.2015 - 02.2019
Home and Kids Area Supervisor
Kohls
12.2013 - 12.2015
Assistant Manager
Dollar General
12.2011 - 12.2012
Field Merchandiser
American Greetings Co
12.2011 - 12.2012
Beauty Advisor/ Cashier/ Stocker
Walgreens
12.2007 - 12.2008
Beauty Advisor
Walgreens
06.2003 - 12.2005
Store Manager
Family Dollar Store
12.2002 - 06.2003
Assistant Manager
Family Dollar Store
03.2000 - 12.2002
Cashier/Stocker
Family Dollar Store
12.1999 - 03.2000
Receptionist
Manarin Detailing
12.1998