Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Verna Townsend-Brown, CPC

Laurel,MD

Summary

Driven by a results-focused approach, I excelled at MedStar Health by leading high-performing teams and enhancing customer satisfaction through effective dispute resolution and communication. Leveraging skills in complex problem-solving and team leadership, I significantly improved operational efficiencies and employee engagement, embodying a commitment to excellence and continuous improvement. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Medical Coding Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Medical Coding.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Coding Manager, CPC

MedStar Health
02.2020 - 06.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering strong pipeline of future leaders within organization.

Medical Coding and Billing Manager

Metropolitan Medical Specialist Luminis Health
02.2013 - 02.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering pipeline of future leaders within the organization.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Practice Administrator

Amos Medical Services
06.2002 - 10.2012
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Increased staff productivity by providing training, guidance, and performance evaluations.
  • Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
  • Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Supervised team of 15 office personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Oversaw accounting, budgeting, and financial reporting.
  • Addressed and remedied all patient or team member issues.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Developed close working relationships with front office and back office staff.
  • Created and implemented organizational policies and procedures.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Developed policies and procedures for effective practice management.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Consulted with healthcare professionals on business decisions.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Communicated with patients, ensuring that medical information was kept private.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

High School Diploma -

Beaumont High School
St Louis, MO
05.1977

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management

Certification

  • Certified Professional Coder, (CPC) American Academy of Professional Coders (AAPC) 2019-Present


Timeline

Medical Coding Manager, CPC

MedStar Health
02.2020 - 06.2024

Medical Coding and Billing Manager

Metropolitan Medical Specialist Luminis Health
02.2013 - 02.2020

Practice Administrator

Amos Medical Services
06.2002 - 10.2012

High School Diploma -

Beaumont High School

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Verna Townsend-Brown, CPC