Verna Norton
Randallstown,MD
Summary
Dedicated Personal Support Worker and IEP Aide with a proven track record in delivering high-quality care and educational assistance. Expertise in medication management and effective communication at Maximum Support Services resulted in a 20% improvement in patient care plan outcomes, highlighting a commitment to client well-being and dignity. Core competencies include empathy, meticulous assessment, and privacy advocacy. Career goals focus on further enhancing patient outcomes through innovative support strategies.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
Maximum Support Services
Owings Mills, MD
03.2024 - 07.2024
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Transported clients to medical appointments or other destinations as needed.
- Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Prepared meals according to dietary needs of individuals served.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Facilitated communication between healthcare providers regarding the status of each client's health.
- Performed light housekeeping duties such as laundry services for residents.
- Ensured that all necessary supplies are available for providing quality patient care.
- Organized paperwork related to patient treatments and maintained accurate records.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Reported concerns to nurse supervisor to promote optimal care.
IEP Aide
Baltimore City Public School System
Baltimore, MD
10.2018 - 03.2020
- Assisted teachers with classroom activities and instruction.
- Provided individualized tutoring to struggling students.
- Organized materials for the teacher's use in the classroom.
- Attended staff meetings and professional development sessions.
- Conducted small group activities to reinforce learning objectives.
- Administered standardized tests and assessments as directed by school personnel.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Supported special education students in the general education setting by providing accommodations or modifications.
- Maintained accurate records of student progress, behaviors, and attendance.
- Monitored student safety while on school grounds or during field trips.
- Assisted in implementing Individual Education Plans.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Communicated regularly with parents regarding their child's academic performance and social and emotional needs.
- Participated in parent-teacher conferences to discuss student progress.
- Implemented behavior management techniques such as redirection or timeouts when necessary.
- Engaged students in meaningful conversations about their interests or daily experiences.
- Encouraged student self-advocacy skills within the classroom setting.
- Assisted teachers with grading assignments, preparing lesson plans, and organizing classrooms.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Provided clients with emotional support and companionship.
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
- Assisted with maintaining orderly physical environment conducive to optimal growth, health and safety.
- Participated in staff meetings to facilitate program planning, goal setting and implementation.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Computed, recorded and proofread data or reports.
- Delivered messages and ran errands.
Education
Nursing
The Community College of Baltimore County
Catonsville, MDSkills
- Client dressing
- Medication organization
- Social support
- Disability care
- Privacy and confidentiality
- Household organization
- Toileting assistance
- Compassionate client care
- Community activities
- Daily living activities assistance
- Care plan assessment
- Behavior redirection
- Verbal and written communication skills
- First aid and safety
- Housekeeping
- Compassionate communication
- Patient care and companionship
- Medical record-keeping
- Daily living assistance
- Flexible schedule and availability
- Autism support
- Empathetic listening
- At-home care instruction
- Client documentation
- Documentation
References
References available upon request.
Timeline
Personal Support Worker
Maximum Support Services
03.2024 - 07.2024
IEP Aide
Baltimore City Public School System
10.2018 - 03.2020
Nursing
The Community College of Baltimore County
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