Vernancha Henry- Natram
Castries ,Saint Lucia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. Is able to work independenty.
Overview
18
18
years of professional experience
Work History
Shore Excursions Manager
Norwegian Cruise Line
01.2024 - Current
- Collaborated with shipboard departments to ensure seamless integration of shore excursions into daily programming.
- Developed strong relationships with local tour operators, ensuring top-quality excursions for guests.
- Established a positive work culture within the shore excursions department, promoting collaboration and teamwork in pursuit of exceptional guest experiences.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Responded effectively to unforeseen challenges or changes in itinerary, ensuring minimal impact on guest enjoyment of excursions.
- Developed an effective system for managing refunds and cancellations, minimizing financial loss due to last-minute changes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Assistant Shore Excursions Manager
Norwegian Cruise Line
10.2013 - Current
- Maintained strong relationships with tour operators to ensure quality experiences for guests.
- Streamlined the check-in process for excursions, resulting in smoother departures and timely returns.
- Reduced guest complaints by promptly addressing concerns and providing exceptional customer service.
- Organized informative presentations about upcoming destinations and excursions, engaging guests in the planning process early on in their cruise journey.
- Collaborated with onboard departments to effectively communicate excursion details and updates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew Enrichment Administration
Norwegian Cruise Line
05.2014 - 05.2018
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Brainstormed and implemented creative event concepts and themes.
- Monitored and controlled event expenditures to meet budgets.
- Managed administrative logistics of events planning.
- Coordinates a diverse calendar of activities that enhance the crew experience including sports, tours, education programs, religious programs, crew recognition and incentive programs, parties and/or celebrations.
- coordinated crew recognition programs.
- assisted personnel with embark/debark procedures
- conducted new crew orientation training, and also senior management trainings.
- assisted Training Specialist when needed.
- encoded all trainigns into MAPS.
Senior Legal Secretary
Chong & Co Law Firm
08.2006 - 02.2013
- Scheduled and made appointments for attorneys.
- Organized files for court proceedings.
- Conducted research on legal cases and prepared summaries for attorneys.
- Safeguarded sensitive information by establishing strong security protocols for physical and electronic files.
- Prepared and processed invoices for attorney billing.
- Answered and directed calls using multi-line switchboard.
- Assisted with preparation of trial materials and documents.
- Transcribed legal documents and phone conversations.
- Developed and maintained positive relationships with clients and colleagues.
- Assisted in drafting persuasive legal documents, contributing to favorable outcomes in court proceedings.
- Researched and identified legal precedents and statutes.
- Developed and maintained filing and retrieval systems.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Oversaw the recruitment process of new staff members including screening resumes, scheduling interviews, reference checks which led to hiring highly qualified candidates.
- Enhanced attorney productivity by providing comprehensive administrative support, including calendar management and travel arrangements.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Clendon Mason Memorial Secondary School
Dennery, St.Lucia06.2006
Skills
- Organized and proactive
- Customer service oriented
- Skilled Professional, With Experience Of Preparing Activities,Managing Events
- Great in Managing Time and Organization
- Team player , Leadership
- Excellent communication and interpersonal skills
- Capable in Microsoft Excel , word, outlook, power point, publisher , Maps, Fidelio
- Great in conducting trainings
- Company guidelines and procedures
- Team Oversight
- Problem-solving abilities
- Decision-Making
- Accurate Documentation
- Written Communication
- Teamwork and Collaboration
Timeline
Shore Excursions Manager
Norwegian Cruise Line
01.2024 - Current
Crew Enrichment Administration
Norwegian Cruise Line
05.2014 - 05.2018
Assistant Shore Excursions Manager
Norwegian Cruise Line
10.2013 - Current
Senior Legal Secretary
Chong & Co Law Firm
08.2006 - 02.2013
GED -
Clendon Mason Memorial Secondary School
Similar Profiles
Chanica FrancoisChanica Francois
Cruise Specialist at Norwegian Cruise LineCruise Specialist at Norwegian Cruise Line
John Lawrence HernandezJohn Lawrence Hernandez
Marine Engineer at Norwegian Cruise LineMarine Engineer at Norwegian Cruise Line
ABRAHAM VIERMAABRAHAM VIERMA
First Hotel Engineer / Staff Chief Engineer (III/2) at Norwegian Cruise LineFirst Hotel Engineer / Staff Chief Engineer (III/2) at Norwegian Cruise Line