Vernard Richmond
Mooresville,NC
Summary
Proven ability to mentor and lead teams to exceed performance standards through the development of innovative projects and training materials. Resourceful and innovative Learning Coordinator with over 2 years of experience in e-learning and curriculum development. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
16
16
years of professional experience
Work History
Learning Coordinator
Amazon
01.2021 - Current
- Onboarded 106 L4, L5, and L6 Operations and Support team leaders since 2022, ensuring a seamless integration process
- Collaborated with Senior Operations Managers, Operations Managers, Area Managers, Process Assistants, and associates to coordinate all site training activities, providing high-level program facilitation and administrative support
- Developed and delivered ad-hoc training to enhance associate performance and address operational needs
- Documented feedback and audit results to identify strengths and areas for improvement within the learning department and operations
- Tracked performance and identified training and retraining opportunities, quickly addressing barriers and determining appropriate solutions
- Translated training materials and feedback, collaborating with operations to highlight skill gaps for critical role training and support the delivery of such training.
Owner/ Cinematographer/ Editor
Intrinsic Arts Media
05.2015 - 07.2019
- Responsibilities include, but not limited to coordinating audio and video setup, creating concepts, pitching ideas, filming, writing and producing
- Audio/video pre-production, production and post-production needs of original content programs, films and music videos
- Recorded and edited a variety of productions: live speaking engagements, live music performances, sporting events, web series, documentaries, weddings, music videos, branding and marketing videos, interviews, community events and more.
Seasonal Loss Prevention Specialist
Amazon
09.2020 - 12.2020
- Supported and directed security staff during egress screenings, ensuring effective operational procedures
- Assisted in investigating internal and external theft and fraud cases, contributing to the resolution of security issues
- Conducted ASIN hunts on high-theft items to identify and mitigate theft risks
- Utilized data mining, CCTV, and other surveillance tools for loss analysis and investigative purposes
- Identified and resolved over 35 theft cases, leading to confessions and/or restitution
- Completed PEAK Metrics for the department, ensuring accurate performance tracking and reporting.
Problem Solve Process Assistant
Amazon
11.2019 - 09.2020
- Trained over 50 inbound problem solvers, ISS problem solvers, and damage land associates, enhancing team capabilities and performance
- Provided support and leadership for inbound production, ensuring efficient operations
- Documented and submitted hourly reports for inbound problem solving, damage land, and ISS departments
- Coached problem solvers to improve performance, focusing on enhancing hourly rates and quality
- Analyzed discrepancies in inbound inventory using various research tools and operational software
- Assisted in daily management tasks, including labor allocation, leading meetings, and assigning job duties.
Marketing Assistant Manager
Discount Tire Company
04.2008 - 05.2016
- Achieved monthly revenue and warranty goals by implementing effective sales strategies and monitoring performance metrics
- Oversaw showroom promotions and marketing materials, ensuring alignment with company branding and sales objectives
- Supervised backroom operations, including managing customer wait times and evaluating technician performance to enhance service efficiency
- Built and maintained relationships with new and existing customers, educating them about new products, services, and promotional offers
- Coached and trained staff in sales and customer service skills, fostering a high-performance team environment
- Liaised directly with manufacturers to secure customer credits for adjustable tires, streamlining the credit process
- Developed and managed the monthly schedule and daily agenda for a team of 8-12 staff members, optimizing coverage and operational effectiveness.
Education
Associate of Science -
LA Film School
OnlineSkills
- Collaborative learning
- Virtual Training
- Content Development
- Training delivery
- Relationship-building and interpersonal connections
- Ability to lead multidisciplinary groups
Timeline
Learning Coordinator
Amazon
01.2021 - Current
Seasonal Loss Prevention Specialist
Amazon
09.2020 - 12.2020
Problem Solve Process Assistant
Amazon
11.2019 - 09.2020
Owner/ Cinematographer/ Editor
Intrinsic Arts Media
05.2015 - 07.2019
Marketing Assistant Manager
Discount Tire Company
04.2008 - 05.2016
Associate of Science -
LA Film School
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