Vernece Martin
Willingboro,NJ
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mail Processor
United States Postal Service
09.2021 - Current
- Oversee the entire scope of outgoing mail for proper date, postage, zip codes, and high-quality barcodes before its dissemination and placement on mail trays
- Check for presort endorsement on the mail; inspect finished mails for neat organization and proper placement; classified mail by job specifies; and separate postage metered rejects by postage rate
- Perform minor repairs to mail sorting machine to avoid delay in processing
- Seek assistance from supervisor about errors found in the mail to prevent mail reworking and delay.
Parts Specialist/Customer Service Advocate
Safelite Auto Glass
02.2019 - 08.2021
- Apply a Customer Driven approach when handling incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same day reschedules/cancellations
- Proactively resolves customer concerns quickly and efficiently, often coming up with creative solutions
- Effectively managing administrative tasks such as handling buyouts and invoice work orders
- Eagerly reviews orders from the national contact center and handles dealer part orders and special accounts
- Confirm and complete work order information, including insurance verification, additional parts, and missing information.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Organized parts storage and stocked inventory according to established guidelines.
Residential Counselor
Serv Behavioral Health Systems Inc
07.2015 - 02.2019
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Direct Support Staff
Community Options
12.2014 - 06.2015
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed rapport to create safe and trusting environment for care.
Community Living Specialist
Advo Serv of NJ
10.2012 - 11.2014
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Monitored and documented client progress toward meeting goals and objectives.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Education
Associate of Science - Science
Passaic County Community College
Paterson, NJ01.2011
High School Diploma -
Eastside High School
Paterson, NJ01.2008
Skills
- Great verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Problem-Solving Skills
- Team Collaboration
- Distribution Services
- Inventory Auditing
- Order Fulfillment
- Inventory Management
- Invoice Processing
Certification
Powered Industrial Lift Trucks safety operations
Timeline
Mail Processor
United States Postal Service
09.2021 - Current
Parts Specialist/Customer Service Advocate
Safelite Auto Glass
02.2019 - 08.2021
Residential Counselor
Serv Behavioral Health Systems Inc
07.2015 - 02.2019
Direct Support Staff
Community Options
12.2014 - 06.2015
Community Living Specialist
Advo Serv of NJ
10.2012 - 11.2014
Associate of Science - Science
Passaic County Community College
High School Diploma -
Eastside High School
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