Verneda Gant
Pensacola,FL
Summary
Dedicated member service representative with a proven track record of providing exceptional customer service and resolving inquiries promptly and effectively. Skilled in communicating with members to understand their needs and concerns and recommending appropriate solutions. Strong commitment to ensuring a positive experience for every member through attentive and personalized service.
Overview
11
11
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
Pensacola, FL
06.2018 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Researched complex issues related to accounts or services provided by the organization.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Greeted customers in a friendly and professional manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
Certified Medical Assistant II
Nemours Specialty Care
Pensacola, FL
04.2016 - 06.2018
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
Certified Medical Assistant
Medical Center Clinic
Pensacola, FL
12.2012 - 06.2016
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
High School Diploma -
Beggs Educational Center
Skills
- Scheduling and Planning
- Data Entry
- Document Management
- Professional Correspondence
- Administrative Support
- Corporate Procedures
- Product and Service Knowledge
- Project Support
- Time Management
- Workload Management
Accomplishments
- 2018-2019 Codeword Leaderboard- Top 50 MSR within CCO
Timeline
Member Service Representative III
Navy Federal Credit Union
06.2018 - Current
Certified Medical Assistant II
Nemours Specialty Care
04.2016 - 06.2018
Certified Medical Assistant
Medical Center Clinic
12.2012 - 06.2016
High School Diploma -
Beggs Educational Center
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