Verneil G. Stevenson

Lead end-to-end processing of escalated financial

investigations, ensuring compliance with industry

regulations and optimizing team performance.

• Lead investigations into high-value fraud cases involving

ACH transfers, credit and debit transactions, return

payment items, and ATM surveillance.

• Prepare and manage case files to ensure compliance with

Regulation E and banking policies.

• Conduct training sessions to junior and 1st level analysts to

foster development and improve team productivity.

• Handled shipping and receiving tasks, ensuring products were correctly stored and inventory was accurately managed.

• Operated forklifts, pallet jacks, and other equipment safely to load/unload goods and organize warehouse space.

Monitored customers’ accounts to detect and respond to

fraudulent activities.

• Proactively contacted customers to verify transactions,

validate credit card charges, and address suspicious

activities to ensure account security.

• Coached customers through policy protocols of securing

information in the event of security breaches, boosting

trust and satisfaction.

• Processed workload through e-ticketing systems,

ensuring claims are processed in compliance with federal

banking guidelines and established timelines.