Vernel Miller
Experienced Customer Service Engineer
Milford,Ohio
Summary
Prior active duty United States Air Force for 8 years in the Civil Engineering capacity as a Heating, Ventilation, Air Conditioning and Refrigeration Journeyman. Upon military separation enrolled in college and attended Hawaii Pacific University. Graduated within 36 months with honors including achieving the Dean list in my senior year. I am a personable and dedicated Field Service Engineer with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Senior Customer Service Engineer
Videojet Technologies
Cincinnati, OH
09.2016 - Current
- Help customers research and compile data to establish service contracts and maintenance plans to extend the longevity of their equipment.
- Manage workload, schedule, and training in order to support 200 ‘time and material’ customers and 150 ‘long-term service contract’ customers.
- Coordination with OEM and customers for capability needs, site surveys, trend analysis, interface/interoperability, and line implementation and testing. Areas of coverage include Ohio, Indiana, West Virginia and Kentucky based plants, ranging from small, mom-and-pop type establishments to major corporations ie. Kroger, Meijer, Miller-Coors, Baxter Foods, Toyota, CAMCO Chemicals, Abbott Nutrition, Domino LLC, Dannon, Coca Cola, Anheuser- Bush, Pepsi, and Procter & Gamble.
- Resolve escalated customer complaints in a timely and professional manner.
- Attend weekly meetings with management team to discuss progress on ongoing projects.
- Work closely with other departments such as engineering, sales and marketing teams.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Lead HVAC/R Installation Technician,
Barnes Heating and Air
Gulfport, MS
07.2005 - 11.2011
- Surveyed facilities and commercial infrastructures in advance of each job to evaluate the site, address HVAC installation requirements, and consider risk so that a plan can be incorporated to minimize delays in schedule.
- Preparation and installation of heating, ventilation, and air conditioning (HVAC) systems, including the accompanying ductwork, insulation, piping, and soldering.
- Performed troubleshooting of hardware, software, and network systems.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Tested completed installations to verify functionality and compatibility with other devices.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
HVAC/R Technician
Comfort Systems USA
03.2005 - 08.2007
- Outstanding HVAC/R Technician. Possessed a superb sense of responsibility, initiative and job knowledge, with over 15 years of experience.
- Experience in installing, maintaining, and repairing all critical and non-critical heating, ventilation, and air-conditioning equipment while demonstrating excellent technical and analytical qualifications.
- Operating, adjusting, and servicing reciprocating, rotary and screw compressors, heat pumps, fans, pumps, electric motors and commercial equipment.
- Highly adaptable to continually changing technologies and demands.
- CFC/HCFC Refrigerant Processing Certified (TYPE I, II, III, 608 Universal), CPR Certified.
HVAC Engineer
United States Air Force
01.1997 - 03.2005
- Installed and operated HVAC/R systems and equipment
- Interpreted drawings and schematics
- Proudly served 8 years in the United States Air Force and learned the multifaceted skills needed in Heating, Ventilation, Air Conditioning and Refrigeration, keeping mission essential equipment in pristine operating conditions.
- Ensured 100% war fighting capabilities to ground and air personnel in multi overseas locations globally
- Knowledge and experience gained through the military allowed for a seamless transition into the civilian workforce in 2005.
- At the beginning of my civilian career (residing in Utah), I was entrusted to be the only direct HVAC technician/representative for a National Accounts company based out of Indianapolis, Indiana (Comfort Systems USA ACCU-TEMP)
- Scheduled jobs, processed paperwork, ordered parts/materials and timely submitting of necessary documents.
Education
Bachelor of Arts (B.A.) - Human Resources and Development
Hawaii Pacific University
01.2015
Technical Degree - Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Community College of the Air Force
01.2005
Skills
- Extensive electrical/mechanical knowledge
- Customer Service
- Contract Negotiation
- Leader in Management & Inventory Systems
- Expert at troubleshooting, design, testing, & Diagnostics of varying electrical components
- Self-driven personnel Training & Development
- Microsoft Proficient
- Public Speaking
- Team Building
- Military
- Operations & Program Management
Languages
- English
- Tagalog
- Kapangpangan
Timeline
Senior Customer Service Engineer
Videojet Technologies
09.2016 - Current
Lead HVAC/R Installation Technician,
Barnes Heating and Air
07.2005 - 11.2011
HVAC/R Technician
Comfort Systems USA
03.2005 - 08.2007
HVAC Engineer
United States Air Force
01.1997 - 03.2005
Bachelor of Arts (B.A.) - Human Resources and Development
Hawaii Pacific University
Technical Degree - Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Community College of the Air Force
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