Summary
Overview
Work History
Education
Skills
Timeline
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Vernell Dobbs

Chicago,IL

Summary

Dedicated professional with experience as a Resident Care Assistant at The Boulevard, skilled in medication administration and patient observation. Proven ability to provide emotional support and implement care plans effectively. Recognized for resolving customer complaints promptly, showcasing strong customer service and communication skills. Committed to maintaining HIPAA compliance and enhancing resident well-being.

Overview

8
8
years of professional experience

Work History

Resident Care Assistant

The Boulevard
Chicago, IL
07.2023 - Current
  • Observed and documented any abnormal behaviors or symptoms of illness.
  • Ensured that all medications were administered properly according to physician orders.
  • Provided emotional support to residents during difficult times and assisted them with adjustment issues related to their stay at the facility.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Answering the phone for intake, business calls, and appointments.

Customer Service Cashier

Walgreens
Chicago, IL
07.2019 - 04.2023
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Resolved customer complaints in a professional manner.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Customer Care Representative

CVS Caremark
Chicago, IL
01.2017 - 07.2019
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Resolved customer complaints promptly and professionally.

Education

High School Diploma -

Henry Ford Academy
Chicago, IL
06-2012

Skills

  • Medication administration
  • Patient observation
  • HIPAA compliance
  • Resident support
  • Care plan implementation
  • Customer service

Timeline

Resident Care Assistant

The Boulevard
07.2023 - Current

Customer Service Cashier

Walgreens
07.2019 - 04.2023

Customer Care Representative

CVS Caremark
01.2017 - 07.2019

High School Diploma -

Henry Ford Academy
Vernell Dobbs