Vernell Smith
Boise,ID
Summary
Dynamic professional with a proven track record at Allegiance Mental Health, excelling in operations management and team building. Skilled in process improvement and analytical thinking, I have successfully optimized workflows and enhanced customer service, driving significant improvements in efficiency and satisfaction. Committed to fostering collaborative environments and achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Supervisor RCM
Allegiance Mental Health
08.2024 - 05.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
PERMA Mental Health
PERMA Mental Health
04.2023 - 05.2024
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Office Coordinator
Blue Bird Carwash
09.2022 - 02.2023
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Reconciled account files and produced monthly reports.
- Completed bi-weekly payroll for 10 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
RCM/Billing Manager/HIPPA Compliance
Ability Health and Rehabilitation, LLC
01.2018 - 09.2022
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reviewed billing problems, researched issues, and resolved concerns.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Conducted financial due diligence on potential investments and acquisitions.
- Established and checked coding procedures, monitored reports and updated internal files.
EMR Specialist/Billing/Receptionist
Community Partnerships of Idaho
08.2018 - 04.2022
- Followed all company policies and procedures to deliver quality work.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
RCM/Billing Manager
Northpoint Recovery
01.2018 - 05.2018
- This was a temporary position to assist in setting up the EMR and bring the billing back in-house from a third party biller.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
Provider Customer Service Senior Lead
Optum Idaho
01.2015 - 01.2018
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Skilled at working independently and collaboratively in a team environment.
Senior Team Lead Claims
AmeriBenIEC Group
06.2007 - 08.2013
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set up and calibrated machinery to meet specific production requirements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Lead team of 30-50 employees both in house as well as remote worker from several different states
Claims Examiner III
Blue Cross of Idaho
09.1997 - 01.2006
- Interviewed claimants and witnesses to gather factual information.
- Consulted police and hospital records when needed.
- Finalized hospital files for insurance claim payment release.
Education
No Degree - General Ed
BSU
Boise, IDSkills
- Schedule development
- Attention to detail
- Priority management
- Department organization
- Employee motivation
- Employee development
- Public speaking
- Quality control
- Budget management
- Processes and procedures
- Payroll processing
- Staff education
- Business administration
- Operations management
- Decision-making
- Workflow management
- Documentation and reporting
- Training and mentoring
- Team building
- Analytical thinking
- Relationship building
- Complex Problem-solving
- Staff management
- Conflict resolution
- Customer service
- Contract management
- Staff development
- Expectation setting
- Project management
- Coaching and mentoring
- Risk management
- Process improvement
- Staff discipline
- Process monitoring and improvement
- Verbal and written communication
recognized by AmeriBen as well as Blue Cross for going above and beyond
Received bonuses, monetary, time off and actual awards for completed projects
Timeline
Supervisor RCM
Allegiance Mental Health
08.2024 - 05.2025
PERMA Mental Health
PERMA Mental Health
04.2023 - 05.2024
Office Coordinator
Blue Bird Carwash
09.2022 - 02.2023
EMR Specialist/Billing/Receptionist
Community Partnerships of Idaho
08.2018 - 04.2022
RCM/Billing Manager/HIPPA Compliance
Ability Health and Rehabilitation, LLC
01.2018 - 09.2022
RCM/Billing Manager
Northpoint Recovery
01.2018 - 05.2018
Provider Customer Service Senior Lead
Optum Idaho
01.2015 - 01.2018
Senior Team Lead Claims
AmeriBenIEC Group
06.2007 - 08.2013
Claims Examiner III
Blue Cross of Idaho
09.1997 - 01.2006
No Degree - General Ed
BSU
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