VERNELL WASHINGTON
Atlanta,GA
Summary
Experienced, results-oriented sales professional with a robust background in airline, automotive, and medical sectors. Known for high productivity, efficient task completion, and specialized skills in strategic planning and team leadership. Demonstrated success in managing key accounts, achieving high customer satisfaction and engagement,while driving revenue growth.
Overview
34
34
years of professional experience
Work History
Director- Sales/Marketing & Personnel Coordinator
Omni Grand Auto, LLC
Roswell, GA
08.2019 - Current
- Boosted profits by 25% by implementing and maintaining efficient financial policies, procedures, and guidelines, enabling the growth opportunities.
- Increased business share by 41% within the last two quarters through effective account management and retention strategies.
- Enhance customer satisfaction and revenue by coaching staff in advanced sales strategies and closing techniques, and providing a personalized client experience.
- Generated more referrals and drove sales by building strong client relationships, following up on previous purchases, and promoting tailored new products.
- Secured sales agreements with clear communication that protect both client and company interests.
- Expanded market share by recruiting and developing employees in Los Angeles, CA; Phoenix, AZ; and Arkansas, and enhancing car shipment and transport services to major destinations.
- Increased customer loyalty by analyzing market trends and selecting popular, reliable vehicles, while offering competitive prices.
Global Leader
Grand Diva Enterprises
Roswell, GA
06.2000 - Current
- Successfully partnered with clients, vendors, and organizations to deliver premium design services, resulting in a 30% increase in market share.
- Achieved beneficial partnerships by negotiating supplies and services with vendors in Lagos, Nigeria; London, Ghana; and Cape Town, South Africa.
- Boosted sales by leveraging innovative and creative brand awareness strategies through social media, interviews, podcasts, and public speaking events.
- Provided unique, high-end consultations and designs to high-profile clients, including Michelle Obama, Ambassador, and Mrs. Andrew Young, Multiple Heads of States and various Global Dignitaries
- Appointed as the lead stylist and hat designer for significant community events and annual marketing campaigns, including the Kentucky Derby, Derby Walk, Atlanta Steeplechase, London Ascots, and numerous charity events with various sororities and fraternities.
Flight Leader
Delta Airlines
Atlanta, GA
02.1991 - 08.2020
- Selected for a specialized sales focus group due to exceptional metrics, contributing to the strategic promotion of Gold and Platinum American Express Card Holders and enhancing in-flight sales efforts
- Consistently attended and engaged in workshops and training on customer service, conflict resolution, and safety procedures, ensuring up-to-date knowledge of Federal Aviation Administration requirements and compliance
- Developed and implemented innovative in-flight promotional strategies, resulting in a measurable increase in passenger engagement and revenue
- Achieved recognition as a top 10% fundraiser by generating $2,500+ daily during October, utilizing motivational strategies and in-flight incentives to significantly boost donations for Breast Cancer Awareness
- Ranked in the top 10% of employees in sales by crafting a compelling script for passengers, driving the American Express and Delta Airlines partnership to acquire over 800K new members
- Earned the Customer Commendation Champion Award three times, placing in the top 2% (out of 18,000 flight attendants) for delivering outstanding customer service and ensuring passenger safety, security, and comfort
Manager of Client Services
Open Heart Medical Personal Care Homes
Atlanta, GA
02.2016 - 01.2019
- Streamlined facility operations, ensuring meticulous attention to detail in patient intakes, nurses’ schedules, and family visits, which resulted in a well-structured and supportive environment for patients
- Maintained rigorous cleanliness and professional standards, ensuring all employees were trained in emergency procedures and that families felt secure leaving their loved ones in the facility
- Increased patient satisfaction and safety through the development and implementation of comprehensive care plans tailored to individual needs, leading to a notable improvement in overall patient well-being
- Achieved a consistent 100% occupancy rate each month by implementing effective management techniques and fostering strong partnerships with hospitals and medical providers
- Improved quality of life for patients with renal failure, diabetes, heart conditions, hypertension, cancer, and sensory disabilities through personalized care plans, leading to a 95% patient satisfaction rate
Education
Master’s Coursework - Business Administration and Management
Kennesaw State University
MariettaBachelor of Science - Production Management
Fashion Institute of Technology
New York City, NYSkills
- Sales Strategy Development
- Key Account Management
- Relationship Building
- Territory Management
- Product Knowledge Expertise
- International business
- Customer Engagement
- Market Analysis
- Effective Communication
- Contract Negotiation
- Creativity and Innovation
- Strategic Planning
- Data-Driven Decision Making
- B2B Expertise
- Customer Relationship Management (CRM)
- Planning and Implementation
- Compliance and Regulatory Knowledge
- Problem Solving & Innovation
Professional Association
The National Association of Healthcare Sales Professionals, Atlanta, GA, Diversity, Equity, and Inclusion, Sales Training, Industry Insights, Professional Relations Development
Timeline
Director- Sales/Marketing & Personnel Coordinator
Omni Grand Auto, LLC
08.2019 - Current
Manager of Client Services
Open Heart Medical Personal Care Homes
02.2016 - 01.2019
Global Leader
Grand Diva Enterprises
06.2000 - Current
Flight Leader
Delta Airlines
02.1991 - 08.2020
Master’s Coursework - Business Administration and Management
Kennesaw State University
Bachelor of Science - Production Management
Fashion Institute of Technology
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