Vernell Wikerson
Oshkosh,WI
Summary
Security professional with extensive experience at Speakeasy Ultra Lounge, specializing in risk assessment and incident reporting. Demonstrated success in enhancing guest safety and satisfaction through effective visitor tracking and staff management. Recognized for implementing crime prevention strategies and maintaining compliance, contributing to operational excellence.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Speakeasy Ultra Lounge
08.2023 - 12.2025
- Greeted guests professionally to foster welcoming atmosphere while prioritizing safety.
- Acted swiftly in emergency situations to mitigate damage and injury risks.
- Patrolled premises using company vehicle, bicycle, and on foot for effective monitoring.
- Provided exceptional customer service by addressing visitor inquiries regarding facility safety.
- Prevented unauthorized access by enforcing strict entry protocols and verifying identification.
- Conducted continuous risk assessments to maintain a secure environment for all individuals.
- Reported suspicious activities to law enforcement, ensuring prompt security response.
- Screened individuals to prevent prohibited items from entering restricted areas.
Lead Night Auditor
Qaulity Inn
04.2022 - 12.2023
- Collaborated with departments to efficiently address guest concerns and special requests during nighttime hours.
- Increased guest safety by monitoring building access points throughout evening shifts.
- Maintained compliance by reviewing financial transactions and correcting errors as necessary.
- Implemented strategies to expedite nightly audits while ensuring accuracy in data reporting.
- Completed end-of-month reconciliations to ensure accurate financial reporting and minimize issues.
- Contributed to development of standard operating procedures, refining night audit processes for improved efficiency.
- Ensured compliance with regulations by accurately maintaining and reporting required financial information during overnight shifts.
- Enhanced guest satisfaction by resolving night audit-related concerns promptly.
Assistant Manager
Family Dollar
2019 - 05.2022
- Supervised daily operations to achieve performance, quality, and service standards.
- Maintained clean and organized store environment to enhance customer experience.
- Developed strong relationships with staff, fostering positive workplace culture.
- Monitored cash intake and deposits, increasing accuracy and reducing discrepancies.
- Oversaw cash reconciliations, ensuring precise financial reporting and minimizing discrepancies.
- Resolved customer complaints promptly, boosting overall satisfaction.
- Conducted regular inventory counts to verify stock levels and forecast needs.
- Implemented staff training programs to improve product knowledge and customer service skills.
Education
High School Diploma - General Studies
06.2011
Skills
- Report writing and incident reporting
- Security management
- Visitor tracking and electronic surveillance
- Staff oversight
- Crime prevention strategies
- Hotel operations
- Night audit procedures
- Front desk management
- Guest relations
- Audit compliance
- Reservation management
- Strong work ethic
- Teamwork and collaboration
- Customer service
- End-of-day processes
- Night audit reports
- Balancing transactions
- Resolving issues
- Credit and cash payments
- Guest services
- Posting charges
- Drawer closing protocols
- Policy compliance
- Financial reporting
- Inventory oversight
- Revenue balancing
- Generating reports
- Performance tracking
- Wake-up calls
Timeline
Security Officer - Speakeasy Ultra Lounge
08.2023 - 12.2025
Lead Night Auditor - Qaulity Inn
04.2022 - 12.2023
Thornton Township High - High School Diploma, General Studies
Assistant Manager - Family Dollar
2019 - 05.2022
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