Vernesha Jones
Humble,TX
Summary
Efficient Cargo Agent known for high productivity and ability to complete tasks swiftly and accurately. Specialize in logistics coordination, customs regulations compliance, and inventory management. Excel in communication, problem-solving, and time management, ensuring smooth operations in fast-paced environments. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Cargo Agent
SMX Staff Management
Houston, TX
12.2023 - Current
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Assisted customers with cargo handling, loading, and unloading activities.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Created labels that accurately identified packages by content type, origin and destination locations .
Customer Service Representative
Alorica
Humble, TX
01.2022 - 03.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Spring High
Spring, TX06-2021
Skills
- Shipping documents preparation
- Documentation review
- Shipping document verification
- Airway bill preparation
- Account updating
- Building rapport
- Data collection
- Time management
Timeline
Cargo Agent
SMX Staff Management
12.2023 - Current
Customer Service Representative
Alorica
01.2022 - 03.2023
High School Diploma -
Spring High
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