Vernesha Shaffer
Horn Lake,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Manager
Cornerstone Caregiving
07.2023 - Current
- Received and screened phone calls and emails.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Scheduled numerous routine and non-routine services for assigned patient population.
Referral Coordinator
Baptist Medical Group
01.2023 - 07.2023
- Review all incoming referrals and schedule appointments for various practices and specialties
- Communicates referral information and confirmation with patients and referring to physician/office staff
- Maintains strong working relationships with internal and external customers by providing service assistance and open communication
- Review and submit all medical records related to referral appointments as requested by physicians
- Complete assigned goals.
- Responded to patient inquiries to offer timely updates regarding referral status
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
- Accessed and reviewed patient records to verify receipt completed referral paperwork
Scheduler
MPS Billing
11.2019 - 12.2022
- Respond to calls and questions that patients may have
- Provide information and updates in regards to patients' schedule
- Inform patients and any relevant third party through instructions about 'things to do' prior to appointment
- Confirm and schedule appointments directly with patients, and ensure appropriate equipment and rooms will be available
- Respond to phone calls and quickly adjust schedule as needs emerge
- Distribute call schedules and available times to other departments.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Increased customer service success rates by quickly resolving issues
Customer Service Representative
YoungWilliams
03.2019 - 11.2019
- Assisting irate clients that call in and inputting data entry
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers' needs to achieve satisfaction.
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Cashier
Blue Sky
04.2018 - 05.2019
- Attending to and assisting customers with purchases
- Accepting payments
- Stocking the shelves and maintaining station organization
- Maintaining the balance of the cash drawer.
Parts Sorter
MS Companies
11.2015 - 03.2019
- Sorted parts
- Made sure parts were made correctly.
Counter Server
Newk's Eatery
04.2018 - 10.2018
- Counter Server is responsible to ensure all NEWK's guests receive positive NEWK's Experiences
- Took orders from customers
- Prepared orders
- Used cash register to perform numerous cash, credit and debit transactions per day.
Office Assistant
Shaffer and Collins Funeral Home
11.2010 - 08.2014
- Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Provided services to customers, such as order placement and account information
- Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies are followed, and recommend revisions
- Collected and disbursed funds from cash accounts, and kept records of collections and disbursements
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Greeted visitors and callers, handled their inquiries, and directed them to appropriate persons per their needs.
Education
High School Diploma -
Yazoo County High School
Yazoo City, MS05.2014
Skills
- Medical Scheduling
- Word Processing
- Analysis Skills
- Human Resources
- Medical Office Experience
- Medical Billing (Less than 1 year)
- Medical Records
- Microsoft Outlook
- Front Desk
- Computer Operation
- EMR Systems
- EHR systems
- Warehousing
Certification
- CNP - Certified Notary Public
Timeline
Scheduling Manager
Cornerstone Caregiving
07.2023 - Current
Referral Coordinator
Baptist Medical Group
01.2023 - 07.2023
Scheduler
MPS Billing
11.2019 - 12.2022
Customer Service Representative
YoungWilliams
03.2019 - 11.2019
Cashier
Blue Sky
04.2018 - 05.2019
Counter Server
Newk's Eatery
04.2018 - 10.2018
Parts Sorter
MS Companies
11.2015 - 03.2019
Office Assistant
Shaffer and Collins Funeral Home
11.2010 - 08.2014
High School Diploma -
Yazoo County High School
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