Vernessia Davis
Venetian Palazzo
Las Vegas
12
years of professional experience
Results-driven Customer Service Professional with expertise in building customer relationships and enhancing company culture. Skilled in driving satisfaction and loyalty while addressing client needs. Committed to fostering growth and innovation within an organization, focusing on continuous improvement and positive experiences for customers and colleagues.
Work History
Housekeeping
2 Years 7 Months- Used Hotsos software to efficiently track and complete daily operational tasks.
- Implemented effective time management strategies to complete tasks efficiently within tight schedules.
- Going above and beyond with a can-do, happy-to-help attitude.
- Maintained cleanliness and organization in guest rooms and common areas to enhance guest experience.
- Utilized industrial cleaning equipment to ensure thorough sanitation of high-traffic areas.
Member Marketing Manager
7 Years 8 Months- Reservation bookkeeper, ensure organized and accurate records of Customers.
- Managing and coaching a large team of agents to improve productivity.
- Assist with event proposals
- Managed cross-functional teams to coordinate promotional events, ensuring alignment with corporate goals.
- Handle and resolve all guest complaints.
- Answering incoming phone and email inquiries.
- Established key performance indicators to measure campaign effectiveness and informed data-driven decision-making processes.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective resource management across projects.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma
Skills
Housekeeping
Customer service
Time management
Organizational skills
Leadership
Team management
Staff development
Decision-making
Complex Problem-solving
Verbal communication
Working knowledge of Microsoft Office
Quick learner
Timeline
Housekeeping
Venetian Palazzo
10.2023 - 05.2026Read More
Member Marketing Manager
Hilton Grand Vacation
04.2014 - 12.2021Read More
Clark High School
High School Diploma
Read More