Vernetha Higgett
Orangeburg SC,SC
Summary
Dynamic retail supervisor with a proven track record at Sodexo USA, excelling in inventory control and staff training. Achieved significant sales growth through strategic initiatives and enhanced customer satisfaction. Recognized for fostering teamwork and improving operational efficiency, contributing to a positive work environment and successful store performance.
Retail professional with extensive experience in managing store operations and leading teams to achieve sales goals. Known for strong commitment to collaboration and adaptability to changing retail environments. Proven skills in inventory management and customer service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Sodexo USA
12.2022 - 11.2023
- Assisted in the management of daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Supported the retail manager in developing and implementing strategies to drive sales growth and achieve revenue targets.
- Monitored key performance indicators (KPIs) such as sales conversion rates, average transaction value, and customer satisfaction scores to identify areas for improvement.
- Conducted regular inventory counts to maintain accurate stock levels and prevent out of stock situations.
- Contributed to creating a positive work culture by fostering teamwork among staff members through effective communication, and recognition programs.
- Assisted in recruiting, interviewing, hiring, training new employees ensuring they were equipped with necessary skills for success within the company's standards.
Career Note
Took Time Away From Full Time Employment to Care for a Disabled Relative and Assist With Daily Living Activities
12.2019 - 12.2022
- Took time away from full time employment to care for a disabled relative and assist with daily living activities
Sous Chef/ Lead Cook
Aramark
02.2010 - 12.2019
- Developed and executed seasonal menus, contributing to customer satisfaction and repeat business.
- Reduced kitchen waste through strategic ingredient sourcing and efficient inventory management, contributing to a 15% reduction in overall food costs.
- Led and mentored a team of 30+ kitchen staff to improve cooking techniques and service speed, resulting in a 18% increase in kitchen efficiency and a reduction in order preparation time.
- Managed kitchen operations with exceptional attention to detail, delivering superior food quality.
- Implemented rigorous food safety protocols, passing all health inspections with high marks.
- Created and introduced a range of innovative menu options, leading to a 12% growth in sales and enhancing establishment's reputation for diverse food offerings.
Catering Chef/Executive Assistant
ARAMARK Sports and Entertainment
10.2008 - 02.2010
- Orchestrated catering for events with over 2000+ attendees, achieving a 100% client satisfaction rating and securing repeat business from key clients.
- Developed and customized diverse catering menus tailored to client preferences and dietary needs, resulting in a 10% increase in customer satisfaction scores.
- Directed and trained a culinary team of 20+ members, enhancing culinary techniques, leading to improved food quality and a 25% reduction in staff turnover.
- Provided exceptional executive assistance, managing complex schedules and coordinating between departments to streamline operations and increase overall productivity.
Education
Associate of Science - Hospitality/Culinary Operations Management
Auguste Escoffier School of Culinary Arts
Boulder, CO03-2026
Diploma Small Business Management - Culinary Management
Atlanta Technical College
Atlanta, GA06-2006
Associate of Arts - Culinary Arts
Art Institute of Atlanta
GA03-2005
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Store operations
- Customer service management
- Scheduling and timekeeping
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Certification
ServSafe Food Handler Certification
Professional Food Manager Certification
Food Safety Manager Certification
Certified Food Protection Professional
Timeline
Retail Supervisor
Sodexo USA
12.2022 - 11.2023
Career Note
Took Time Away From Full Time Employment to Care for a Disabled Relative and Assist With Daily Living Activities
12.2019 - 12.2022
Sous Chef/ Lead Cook
Aramark
02.2010 - 12.2019
Catering Chef/Executive Assistant
ARAMARK Sports and Entertainment
10.2008 - 02.2010
Associate of Science - Hospitality/Culinary Operations Management
Auguste Escoffier School of Culinary Arts
Diploma Small Business Management - Culinary Management
Atlanta Technical College
Associate of Arts - Culinary Arts
Art Institute of Atlanta