Vernetta Bryant
Elgin,SC
Summary
Patient Services Specialist with extensive experience in patient information coordination and claims examination. Proven track record in improving patient communication, insurance verification, and confidentiality compliance. Skilled in medical billing, quality assurance, and supporting clinical staff to ensure optimal care and operational efficiency. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. High-functioning Customer Service with successful background in Patient Services. Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15+ years of relevant work experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Welvista Pharmacy
11.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Process 50-70 Approved patient's applications after eligibility process has been completed.
- Facilitated seamless communication between patients, and clinical staff for optimal care coordination.
- Answer incoming calls, from patients, clinical staff with questions pertaining to status of application
- Organize daily application batches followed by Medicaid check, to proceed with the eligibility check for required documents submitted to determine if applicants are eligible for our free medication program.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Patient Information Coordinator
Apogee Physicians
02.2021 - 11.2023
- Enhanced communication between healthcare providers and patients with diligent follow-up on test results, medication changes, and appointment reminders.
- Promoted a culture of continuous improvement by actively participating in quality assurance initiatives within the department.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
- Collaborated with insurance companies to obtain necessary pre-authorizations for medical procedures or therapies.
- Increased accuracy of insurance billing by verifying coverage details and promptly addressing discrepancies.
- Supported clinical staff during high-stress periods by taking on additional administrative tasks as needed.
- Ensured timely responses to inquiries from healthcare providers, patients, or family members regarding treatment plans or medications.
- Assigned 100-150 patients to (5) hospitalists physicians daily to be rounded on for care.
- Conducted in person and phone interviews with patients pertaining to care they received from our providers while in hospital.
- Processed providers billing for accuracy.
Claims Examiner II
Aflac Insurance Company
01.2012 - 02.2021
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Finalized completed files for insurance claim payment release.
- Processed multiple line of business claims for Hospital Indemnity, Accident, Critical Illness, and Disability
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reissued returned claim payments to be reissued to customers.
- Processed 75 claims on a daily basics.
Education
High School Diploma -
Columbia High School
Columbia, SC06.1993
Skills
- Patient confidentiality
- Follow-up Coordination
- Customer Service
- HIPAA Compliance
- Patient Education
- Phone and Email Etiquette
- Quality Assurance
Certification
- Registered Pharmacy Technician SC Labor License 06/2024
- EKG Specialist Midlands Technical College 03/2022
- Cardiac Care Midlands Technical College 12/2021
- Medical Terminology Midlands Technical College 10/2021
Timeline
Patient Services Specialist
Welvista Pharmacy
11.2023 - Current
Patient Information Coordinator
Apogee Physicians
02.2021 - 11.2023
Claims Examiner II
Aflac Insurance Company
01.2012 - 02.2021
High School Diploma -
Columbia High School
- Registered Pharmacy Technician SC Labor License 06/2024
- EKG Specialist Midlands Technical College 03/2022
- Cardiac Care Midlands Technical College 12/2021
- Medical Terminology Midlands Technical College 10/2021
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