Vernetta Kinchen

Work History

Director of Administration

Cornell University

05.2023 - Current

Areas of responsibility include oversight of human resources, finance, facilities, sponsored programs support and student services
Provide leadership as a member of the department(s) and program management teams, together with the Academic Director
Partner with department/program heads to ensure effective leadership of units
Play a leadership role in development of innovative programs, implementation of innovative and effective interdisciplinary program management, and facilitation of changes in university systems, policies, and procedures in support of unique and non-traditional academic programs
Serve as a member of the central college administrative leadership group.
Generated reports, uploaded documents into digital storage and prepared client case affidavits.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.

Executive Director for Housing and Lodging

Syracuse University

07.2021 - 05.2023

Responsible for 21 residential halls on campus, luxury apartment complex, and three lodging facilities with a budget responsibility of $80 million+
Led a team of seven reports at the director's level
Created a culture of transparency through open communication with staff members at all levels within the organization
Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization
Collaborated with university leadership to ensure alignment between organizational mission and vision, core values, and operations
Established key partnerships with local businesses to expand outreach opportunities and build relationships in the community
Led teams of professionals, providing guidance, mentoring, and setting clear objectives
Developed and achieved financial goals by managing expenses.

COVID Interim Collection Sample Site Director

Cornell University

09.2020 - 07.2021

Led the process of site development and operations for collection for 9 COVID collection sites on Cornell University Campus
Managed a team of fourteen direct reports and was responsible for staffing, training, policy, and procurement
Collaborated with HR for onboarding and training
Maintained safe learning environment by monitoring security protocols
Displayed strong people skills when working collaboratively with diverse groups of people
Developed and implemented operational policies and procedures to ensure efficient operations
Developed clear guidelines for how employees should respond during emergencies
Maintained a comprehensive database of all relevant contacts to facilitate rapid response times
Evaluated existing procedures for responding to critical incidents to identify gaps or weaknesses
Coordinated efforts across multiple departments to ensure consistent implementation of policies
Facilitated regular training sessions for staff members on proper protocols for responding to crises
Developed a communication tool for senior executives.
Recruited and hired top-quality staff to fill important positions.
Facilitated effective communication between internal and external stakeholders.
Trained new team members on site policies and procedures.
Provided onsite training to help develop employee skills.

Talent Acquisition Specialist

Cornell University

07.2019 - 09.2020

Proactively sourced talent, developed diverse talent pools, and implemented diversity recruiting strategies
Maintained accurate records in Applicant Tracking System regarding all aspects of the recruitment process including interview notes and candidate status changes
Coordinated interviews between candidates and hiring panel
Provided training sessions on topics such as resume writing techniques or interviewing skills
Created and implemented comprehensive recruitment strategies to identify and attract qualified candidates.

Talent and Retention Consultant for Alumni Affairs & Development

Cornell University

02.2015 - 07.2019

Created strategic recruitment and engagement initiatives, administered Performance Improvement Plans, and conducted compensation analysis
Utilized effective communication skills when interacting with clients or colleagues both verbally and written
Developed successful solutions tailored to clients' specific needs
Provided leadership in developing corporate vision, mission, values, and culture
Revamped existing processes to streamline operations while increasing efficiency
Directed strategic planning efforts that enabled the organization to achieve its short-term goals while positioning itself for long-term success.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Associate Director of Diversity & Inclusion - School of Hotel Administration

Cornell University

06.2013 - 02.2015

Launched diversity initiatives, selected to receive grants for diversity programming, and Inaugural Chair for Diversity committee
Developed and implemented strategic plans to ensure organizational goals were met
Collaborated with stakeholders to identify areas for improvement and develop strategies for growth
Established performance metrics to track progress and success of initiatives.
Trained and developed department leaders and management staff for specific projects and ongoing operational needs.

Hospitality Consultant

Independent Consultant

01.2005 - 06.2013

Planned and executed marketing activities to improve property brand and increase revenue.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Implemented successful strategies to increase customer satisfaction.
Established and upheld high standards, promoting great customer service and assistance to guests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Developed and implemented promotional strategies to increase occupancy.
Created and managed accurate occupancy forecasts and budgets.

Summary

Overview

Work History

Director of Administration

Executive Director for Housing and Lodging

COVID Interim Collection Sample Site Director

Talent Acquisition Specialist

Talent and Retention Consultant for Alumni Affairs & Development

Associate Director of Diversity & Inclusion - School of Hotel Administration

Hospitality Consultant

Education

Bachelor of Science (B.S.) - Hotel Administration

Master of Arts (M.A.) - Organizational Development

Executive Masters - Public Administration

Skills

Certification

Volunteer Experience

Timeline

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