Assist the GM and have responsibility for overseeing all aspects of restaurant functions, ensuring customer satisfaction, and achieving financial goals.
Managing staff, maintaining quality standards, developing and implementing strategies for improvement, and managing financial reports. They are essentially the 'CEO' of their location, responsible for its success.
Recruit, train, and manage a team of shift leaders and crew members.
Provide ongoing coaching, feedback, and performance evaluations.
Foster a positive and accountable work environment.
Ensure smooth daily operations, including labor, inventory, food cost, and sales performance.
Maintain high standards of quality, service, and cleanliness.
Correctional Officer
Craven Correctional Instn
Vanceboro, NC
06.2021 - 06.2022
As a Correctional Officer I enforce rules and keep order within the prison, supervise activities of people in custody, inspect facilities to ensure that they meet security and safety standards, conduct searches in the facility, such as of persons and property, for rule violations, report on the conduct of people in custody, escort and transport people in custody between jail, courtroom, prison, or other points.
I maintain security by preventing disturbances, assaults, and escapes and by inspecting facilities.
I check cells and other areas for unsanitary conditions, contraband, signs of a security breach (such as tampering with window bars and doors), and other rule violations.
I conduct regular counts of people in custody to ensure that everyone is present.
I also write reports and fill out daily logs detailing anything of note that occurred during their shift.
I also may have to restrain people in custody, such as by using handcuffs and leg irons to escort them to and from cells.
Solderer
Thermik Corporations
New Bern, NC
07.2020 - 06.2021
Repaired faulty connections between components using hand tools such as tweezers and pliers.
Inspected completed assemblies for proper fitment of components before shipment.
Cleaned work areas to maintain a safe working environment.
Developed new methods of assembly that improved efficiency while maintaining product quality.
Placed components onto printed circuit boards according to blueprints or diagrams.
Resolved malfunctions by replacing or adjusting circuitry or components using soldering iron and other hand tools.
Truck Loader
Sanderson Farms Processing Plant
Kinston, North Carolina
10.2018 - 05.2020
Assisted in the organization of the warehouse by placing incoming items in designated areas.
Inspected merchandise for damage prior to loading or unloading.
Operated a variety of equipment such as dollies, hand-trucks, pallet jacks. to transport product throughout the warehouse.
Maintained cleanliness of work area at all times by sweeping floors, cleaning up spills.
Maintained accurate records of shipments loaded or unloaded.
Reported any discrepancies between shipment documents and actual loads received or delivered to management immediately upon discovery.
Provided assistance in the receiving dock area, including helping to unload trailers when necessary.
Daycare Teacher
Kelli's Kids Daycare
New Bern, NC
02.2018 - 09.2018
Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
Encouraged creativity through art projects and storytelling.
Communicated regularly with parents regarding their child's progress or behavioral issues.
Assisted with toilet training and diaper changing when necessary.
Personal Care Aide
Joyce Mitchell
Vanceboro, NC
07.2012 - 09.2016
Provided supportive activities including personal care and assistance with activities of daily accordance to a plan of care.
Personal care included assisting with bathing, hygiene, hair care, skin care, and monitor client when taking their medicine.
Light housework, and cooking.
Main focus was to assure that the client remains home in a safe environment.
CNA I
Reflections Home Care
New Bern, NC
01.2010 - 07.2012
Provided supportive activities including personal care and assistance with activities of daily accordance to a plan of care.
Personal care included assisting with bathing, hygiene, hair care, skin care, and monitor client when taking their medicine.
Light housework, and cooking.
Main focus was to assure that the client remains home in a safe environment.
Education
Associate's Degree - Social Work
Craven Community College
New Bern, NC
Associate's Degree - General Education
Craven Community College
New Bern, NC
High School Equivalency Diploma - General High School Curriculum
Craven Community College
New Bern, NC
Skills
Restaurant operations management
Team leadership
Customer relationship management
Effective communication
Problem solving
Time management
Employee training and development
Food safety compliance
Employee scheduling and staffing
Performance evaluation and feedback
Customer satisfaction strategies
Inventory management
Additional Information
None Specified
Detailed References
None Specified
Occupational Licenses Certificates Training
06/01/25, CPR, American Heart Association
05/01/25, ServSafe, ServSafe National Association
Activities
None Specified
Certification
ServSafe Certified
CPR Certified
References
References available upon request.
Timeline
Assistant General Manager
Bojangles
06.2022 - 05.2025
Correctional Officer
Craven Correctional Instn
06.2021 - 06.2022
Solderer
Thermik Corporations
07.2020 - 06.2021
Truck Loader
Sanderson Farms Processing Plant
10.2018 - 05.2020
Daycare Teacher
Kelli's Kids Daycare
02.2018 - 09.2018
Personal Care Aide
Joyce Mitchell
07.2012 - 09.2016
CNA I
Reflections Home Care
01.2010 - 07.2012
Associate's Degree - Social Work
Craven Community College
Associate's Degree - General Education
Craven Community College
High School Equivalency Diploma - General High School Curriculum