Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vernetta Swann

Townsend,DE

Summary

Knowledgeable and dedicated customer service professional with extensive experience in human services and solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Panara Bread
06.2015 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.

Apperal Home Sales Associate

Walmart
05.2012 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Instructor Tutor II

Delaware Technical And Community College
09.2013 - 01.2014
  • Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
  • Contributed educational and clinical expertise to help optimize training courses and boost student learning.
  • Coached underperforming students to help meet clinical objectives
  • Assessed student knowledge levels and abilities with detailed assessments.
  • Oversaw laboratory and clinical environments to help students advance knowledge and abilities.

Master Family Specialist

Division Of Family And Children Services
03.1998 - 05.2005
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.

Education

Bachelor of Arts - Behavioral Sciences

Wilmington University
New Castle, DE
05.1997

Skills

  • Calendaring
  • Conflict Mediation
  • ADP Workforce Now
  • Document Control

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

Panara Bread
06.2015 - 06.2020

Instructor Tutor II

Delaware Technical And Community College
09.2013 - 01.2014

Apperal Home Sales Associate

Walmart
05.2012 - 05.2015

Master Family Specialist

Division Of Family And Children Services
03.1998 - 05.2005

Bachelor of Arts - Behavioral Sciences

Wilmington University

Similar Profiles

CREATE PROFILE
Vernetta Swann