Summary
Overview
Work History
Education
Skills
Timeline

VERNETTE GREEN

Walkertown,NC

Summary

Highly skilled and detail-oriented Cash Application Specialist with a strong commitment to accuracy and customer service. Able to handle multiple simultaneous projects in a high-pressure work environment. Adept at working independently with little to no supervision or as part of a team. Detail-oriented with experience in customer service, data entry and office management.

Overview

28
28
years of professional experience

Work History

Mail Handler

United States Postal Service
03.2021 - Current
  • Mail Sorting
  • Unloads mail from trucks
  • Separates all mail received from trucks and conveyors for dispatch to other conveying units
  • Used automated mail processing equipment to sort and collate mail.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Operated mail processing machine to sort and package incoming and outgoing mail.

Cash Application Specialist

Centric Brands
07.2013 - 12.2020
  • Post and verify daily 3rd party electronic pay files Manually post non-factored cash applications
  • Review and post applications of reconciliation and write-offs Post manual debits and credits
  • Verify terms and allowable discounts and write offs Month end closing procedures
  • Maintain files for historical research
  • Analyzed misapplied or duplicate payments and prepared adjustments Prepared monthly journals for funds applied during the month
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Audited and corrected billing and posting documents for accuracy.

Cash Specialist

Brown Trucking
04.2010 - 07.2013
  • Create and distribute daily deposit spreadsheets and aging reports for management
  • Key and post checks remotely using check scanner.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Researched and resolved discrepancies on accounts for refunds or adjustments
  • Solve all pending adjustments cases to reconcile at closing periods
  • Record client payments in appropriate accounts

Administrative Assistant/Accounts

Cecil G. Sheps Center for Health Services Research
11.2009 - 04.2010
  • Assisted grants managers with reconciliation process of their various accounts
  • Provided front desk coverage for center that includes answering and transferring calls
  • Greeting center guests, issuing temporary parking passes, scheduling conference rooms for various meetings and seminars
  • Sort and deliver campus and U.S Mail to all center employees
  • Standard office duties that include copying, faxing, filing, and scanning of documents
  • Processing check and travel reimbursement requests
  • Creating requisition trouble tickets to facilities management for immediate resolution.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Credit-Collection Specialist

Dominion Enterprises
11.2007 - 11.2009
  • Contacted delinquent collection accounts with the focus on account rehabilitation and retention
  • Resolved customer disputes relating to billing, payment application, and service
  • Work with all levels of management to ensure that established credit and collection policies are followed
  • Communicated ongoing issues to district/regional management for resolution
  • Coordinate third party agency placement when internal collection efforts are exhausted
  • Worked with sales staff as necessary to address any questions or concerns
  • Accounts receivable duties to include keying, posting, and account adjustments
  • Prepared detailed aging reports.
  • Responded to customer inquiries and provided detailed account information.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Documented customer payment interactions and account statuses for future reference.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Credit Analyst

Grand Discount Furniture VA
01.2005 - 11.2007
  • Analyze credit data and financial statements to determine risk involved in extending consumer loans
  • Prepare reports that include degree of risk involved in extending credit
  • Evaluate customer records and recommend payment plans based on earnings, payment history, and purchase activity
  • Obtained credit records from credit reporting agencies
  • Prepared documents to substantiate findings and recommended rejection or approval of applications.
  • Made decisions and recommendations about extending lines of credit.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
  • Investigated and resolved customer disputes related to credit decisions.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Analyzed credit scores to determine borrowers' creditworthiness.

Collection Specialist

Grand Discount Furniture VA
06.1999 - 01.2005
  • Ensured maximum efforts had been taken before assigning bad-debt status to accounts
  • Refinanced current accounts to insure affordability of repayment
  • Reviewed individual customer files to identify and select delinquent accounts for collection
  • Managed 60-day, 90-day, and 120-day collection accounts
  • Established payment negotiations for delinquent accounts
  • Represented company in court to insure proper legal action.
  • Collected on delinquent accounts to reduce overdue balances.
  • Trained new team members on scripts, company services, and collection strategies.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Achieved performance goals on consistent basis.

Collections Account Billing Representative

Multione Financial Services
06.1994 - 06.1999
  • Managed phone inquiries from vendors regarding delinquent account status,
  • Researched and corrected customer account files
  • Audited delinquent accounts considered to be uncollected.
  • Registered information of customers on database,
  • Collecting credit history, financial statements and personal details to preserve accurate records.
  • Collaborated on collection and dispute resolution issues.
  • Achieved performance goals on consistent basis.

Education

Some College (No Degree) -

Norview High School, Norfolk, VA

Skills

  • Accurate Documentation
  • Customer Satisfaction
  • Problem-Solving Skills
  • Team Collaboration
  • Customer Experience
  • Customer Transactions
  • Team Goals
  • Administrative Support
  • Team Meetings
  • Critical Thinking
  • Problem-Solving

Timeline

Mail Handler - United States Postal Service
03.2021 - Current
Cash Application Specialist - Centric Brands
07.2013 - 12.2020
Cash Specialist - Brown Trucking
04.2010 - 07.2013
Administrative Assistant/Accounts - Cecil G. Sheps Center for Health Services Research
11.2009 - 04.2010
Credit-Collection Specialist - Dominion Enterprises
11.2007 - 11.2009
Credit Analyst - Grand Discount Furniture VA
01.2005 - 11.2007
Collection Specialist - Grand Discount Furniture VA
06.1999 - 01.2005
Collections Account Billing Representative - Multione Financial Services
06.1994 - 06.1999
Norview High School - Some College (No Degree),

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VERNETTE GREEN