Verónica Kramer
Rialto,CA
Summary
Executive Assistant bilingual administrator with 15+ years of experience in business administration, meeting planning, record keeping, and spreadsheet preparation. Organized, flexible, and knowledgeable in remote-based service industries. Excels in developing trustworthy and friendly relationships with stakeholders/customers in fast-paced work environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Assistant to the President
Urban Community School
08.2022 - 09.2023
- Completed a broad variety of administrative tasks for the President including managing an active calendar; completing expense reports and purchase orders; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for meetings
- Planned, coordinated, and ensured the President’s schedule is followed and respected
- Served as a gatekeeper, ensuring that the President can effectively prioritize
- Communicated directly with key stakeholders including Board members, donors, and leadership team members
- Researched, prioritized, and followed up on issues and concerns addressed to the President, including those of a sensitive or confidential nature
- Determine appropriate course of action, referral, or response
- Provided a bridge for smooth communication between the President's office and staff, ensuring credibility and trust
- Acted as a barometer, having a sense for the issues taking place in the environment and keeping the President updated
- Managed office when the President is away and keep the President informed as necessary.
Remote Bilingual Customer Service Administrator
Jiffy Products of America, Inc
10.2020 - 04.2022
- Presented information to customers efficiently in Spanish by answering questions and updating order statuses guaranteeing higher customer satisfaction
- Handled customer issues and complaints with a high degree of professionalism to ensure customer retention
- Coordinated and organized product data by preparing relevant sales reports to guarantee product prices and customer information were correct
- Provided excellent service to each customer by correcting and modifying product mistakes resulting in higher customer satisfaction.
Customs Broker
UPS Supply Chain Solutions
03.2015 - 10.2020
- Collaborated with operations staff by performing data entries to provide the best possible service for clients
- Maintained friendly and respective relationship with customers while working with internal and external clients to guarantee higher customer satisfaction
- Responsibly dealt with confidential matter by maintaining client files to ensure security of customer service within the business.
Administrative Assistant
United Church of Christ
09.2000 - 09.2014
- Handled all administrative duties by maintaining a database of financial records to ensure church was up to date on files
- Responsible for the Biyearly General Synod Conference, by coordinating and implementing conference registration and related services for large-scale meetings and conferences, including hands-on experience with participant’s registration of more than 3,000 attendees
- Successfully created an e-calendar system to remind co-workers of budget contribution due dates resulting in more time efficient preparation and distribution spreadsheets
- Organized meeting agendas by collaborating with other staff members and departments, ensuring rewarding outcomes upon gatherings.
Education
Bachelor’s Degree in Law -
Instituto Universitario Panamericano
03.2023
Skills
- Fluent in Spanish
- Microsoft Office Suite
- Event & Meeting Planning
- Organization Skills
- Multi-Tasker
- Communication Skills
- Spreadsheet Preparation
- Record Keeping
- Budget Management
Certification
Notary Public of the State of Ohio, 03/19/28
Timeline
Executive Assistant to the President
Urban Community School
08.2022 - 09.2023
Remote Bilingual Customer Service Administrator
Jiffy Products of America, Inc
10.2020 - 04.2022
Customs Broker
UPS Supply Chain Solutions
03.2015 - 10.2020
Administrative Assistant
United Church of Christ
09.2000 - 09.2014
Bachelor’s Degree in Law -
Instituto Universitario Panamericano
Notary Public of the State of Ohio, 03/19/28
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