Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Verónica Moreno-Cantero

Winter Park,FL

Summary

Efficient billing professional with 2 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

10
10
years of professional experience

Work History

Billing Agent

AIT Worldwide Logistics
07.2022 - Current
  • Facilitated smooth interdepartmental collaboration through regular communication about ongoing projects or concerns regarding invoicing/billing issues.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.
  • Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
  • Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
  • Collaborated with account managers to ensure accurate invoicing for complex contracts and special projects.
  • Monitored customer accounts to identify and rectify billing issues.
  • Processed vendor and supplier payments on weekly basis.
  • Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
  • Improved billing accuracy by conducting thorough reviews of invoices and account statements.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
  • Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
  • Assisted in audits by providing comprehensive financial documentation and answering inquiries from auditors as needed.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Ensured compliance with applicable laws, regulations, and company policies related to billing activities.
  • Processed and verified invoices to secure accuracy of billing information.

Domestic Operations Coordinator

AIT Worldwide Logistics
10.2017 - 07.2022
  • Kept corporate departments and customers updated on critical shipments.
  • Anticipated service issues and implemented corrective actions before major issues arose.
  • Provided excellent customer service by addressing inquiries promptly and effectively resolving any issues that arose during project execution.
  • Cultivated strong relationships with suppliers, ensuring prompt support when needed for urgent or critical projects.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, increasing customer satisfaction.
  • Maintained compliance with industry regulations and company policies, minimizing risk exposure for the organization.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
  • Kept customers satisfied and well-informed by maintaining open communication with carriers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained accurate documentation related to all aspects of domestic operations activity including project status reports, client files/records updates.
  • Led training programs for new hires, ensuring a thorough understanding of company policies, procedures, and expectations.
  • Reduced processing errors through meticulous attention to detail, data entry accuracy, and system updates.

Customer Service Representative

AMS Health Science
08.2014 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked effectively in fast-paced environments.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Improved customer satisfaction by promptly addressing inquiries regarding order status, shipping details, and product specifications.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product details.
  • Reduced order discrepancies by maintaining up-to-date knowledge of inventory levels and product availability.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.

Education

Associate Degree -

Polytechnic University
San Juan, PR

Skills

  • 10-Key Data Entry
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Month-end closing procedures
  • Professionalism and Ethics
  • Charges and Rates Documentation
  • Vendor invoice processing
  • Invoicing proficiency
  • Microsoft Office
  • Spanish Fluency

Accomplishments

    · Achieved a high level of accuracy in invoice preparation through meticulous attention to detail and careful data entry.

Timeline

Billing Agent

AIT Worldwide Logistics
07.2022 - Current

Domestic Operations Coordinator

AIT Worldwide Logistics
10.2017 - 07.2022

Customer Service Representative

AMS Health Science
08.2014 - 09.2017

Associate Degree -

Polytechnic University

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Verónica Moreno-Cantero