Vernica Williams
West Palm Beach,FL
Summary
Dedicated professional with a proven track record in delivering exceptional customer satisfaction, consistently surpassing expectations and seizing every opportunity to provide outstanding service. Experienced in effectively resolving customer issues and ensuring their needs are met with utmost care and attention. Committed to delivering top-notch experiences that leave a lasting positive impression.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Technician
UNITED RECOVERY PROJECT
05.2023 - 01.2024
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Behavior Health Technician
MANDALA HEALING
11.2022 - 10.2023
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Mental Health Technician
FUTURES INC
04.2022 - 11.2022
- Respond to crisis situations when mental health or behavioral issues arise
- Work closely with the treatment team to appropriately plan client care services
- Complete physical checks and monitor Patients to determine unusual or harmful behavior and report observations to professional staff
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Organized recreational activities to assist in patient recovery.
Server (Lead)
YOURLIFE
11.2019 - 12.2021
- Deliver friendly and efficient service to make sure each guest had a pleasant and memorable experience
- Took orders while providing great customer service experience
- Made sure residents was seated and acknowledged in a timely manner
- Trained and supervised new servers on menu knowledge and how to provide quality service
- Help residents with questions, problems and complaints
Culinary Host
MORSELIFE
07.2017 - 08.2019
- Prepare dining room area prior to meal service according to established standards
- Receives guest into dining room area and assist them to tables as needed
- Serves residents and present meals in a pleasing manner
- Complete side work such as refilling condiments, washing dishes
- Maintain knowledge of current menu items and how to prep them
Member Service Specialist
TELEPERFORMANCE CALL CENTER
10.2015 - 04.2016
- Completed training and worked effectively under high-pressure client services environments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Sale associate
USA PARKING SYSTEM
11.2012 - 10.2015
- Greet customers, assist with parking
- Direct traffic through garage
- Explain use, operation and care of garage policies to customers
- Follow procedures regarding payment, refund exchanges, and security practices
Dietary Aide
TrustBridge Health
02.2024 - Current
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Followed all food safety regulations while preparing meals for patients.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Nursing Assistant/ Health Occupations -
ANHO
Criminal Justice -
Palm Beach State College
Lake Worth, FL05-2026
High School Diploma - undefined
Forest Hill Community High School
Skills
- De-escalation techniques
- Relationship building
- Patient advocacy
- Conflict resolution
- Safety procedures
- Calm under Pressure
- Charting and clinical documentation
- Family support and assistance
- Emergency intervention
- Behavior management
Certification
- Home health aide
- Alzheimer
- AIDS/HIV
- HIPPA
- OSHA
- BBP
- CPR/BLS
- First aide
- Domestic Violence
- Residents rights
- Patient safety/medical error
- Medication Management/ Med Tech
Timeline
Dietary Aide
TrustBridge Health
02.2024 - Current
Mental Health Technician
UNITED RECOVERY PROJECT
05.2023 - 01.2024
Behavior Health Technician
MANDALA HEALING
11.2022 - 10.2023
Mental Health Technician
FUTURES INC
04.2022 - 11.2022
Server (Lead)
YOURLIFE
11.2019 - 12.2021
Culinary Host
MORSELIFE
07.2017 - 08.2019
Member Service Specialist
TELEPERFORMANCE CALL CENTER
10.2015 - 04.2016
Sale associate
USA PARKING SYSTEM
11.2012 - 10.2015
High School Diploma - undefined
Forest Hill Community High School
- Home health aide
- Alzheimer
- AIDS/HIV
- HIPPA
- OSHA
- BBP
- CPR/BLS
- First aide
- Domestic Violence
- Residents rights
- Patient safety/medical error
- Medication Management/ Med Tech
Nursing Assistant/ Health Occupations -
ANHO
Criminal Justice -
Palm Beach State College
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