Summary
Overview
Work History
Education
Skills
Timeline
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VERNICE BENNETT

Houston,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Field Service Manager

RightSourcing
02.2022 - Current


  • Assisted with new client implementation.
  • Managed and/or monitored clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization.
  • Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable.
  • Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
  • Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Increased team productivity with effective scheduling and resource allocation.
  • Maintained detailed records of client interactions, tracking progress over time and using data to inform future decision making.

MSP Account Manager

Randstad
07.2014 - 02.2021
  • Developed and implement sourcing and recruiting strategies to attract qualified external candidates to meet established business goals, objectives and approved requisitions
  • Maintained a multi customer account portfolio exceeding $350M monthly (process daily/weekly uploads from vendor management system into Randstad AR system, reconcile client billing & payment voucher to vendors, identify proper application of client payments and ensure timely payment to all vendors)
  • Participated in vendor selection and management process for program initiatives
  • Communicate with hiring managers and branches to make sure positions are filled with best fit candidates and that vendor setup process is efficient
  • Preparation of client materials to educate, train and inform on benefits, services and self-administration tools
  • Developed and maintained successful business partnerships to address and proactively manage service issues.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Accounts Payable Manager

Southwire Company
03.2010 - 03.2014
  • Managed AP department of 12 employees; customer vendor relations, EDI management, as well as AP disbursement group which handled all check disbursements, 1099 and tax related matters for 3 ERP systems
  • Motivated and rewarded employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
  • Ensured employees prioritized cash potential discounts and reconciled statements as well
  • Researched, led and managed implementation of OCR automation system
  • Developed reports for senior management to outline expenditures, vendor spend and forecasting
  • Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.

A/P- A/R Supervisor

Abii Real Estates
05.2004 - 02.2010
  • Supervised staff of 5; selected new hires, trained staff on new procedures, and evaluated workers to determine whether their performance was satisfactory for department and for company
  • Prepared, audited and processed accounts payable checks, wire transfers and ACH payments
  • Prepared month end closing, vendor file maintenance, sorted and matched invoices and check requests
  • Cleared account payments, worked with other departments in regard to financial transactions throughout company, and handled issues or concerns with vendors pertaining to payment disbursement
  • Ensured that supporting documents for purchase activities were submitted on timely basis, ending in appropriate payment
  • Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks
  • Reconciled daily AR ledger and verified proper posting.

Education

Master of Business Administration -

West Georgia University
Carrollton, GA
05.2014

Bachelor of Arts: Accounting -

University of Houston
Houston, TX
05.2008

Skills

  • Data management
  • Client/Vendor Relations
  • Full cycle recruiting
  • AP Management
  • Advanced financial analysis
  • Workflow Coordination

Timeline

Field Service Manager

RightSourcing
02.2022 - Current

MSP Account Manager

Randstad
07.2014 - 02.2021

Accounts Payable Manager

Southwire Company
03.2010 - 03.2014

A/P- A/R Supervisor

Abii Real Estates
05.2004 - 02.2010

Master of Business Administration -

West Georgia University

Bachelor of Arts: Accounting -

University of Houston

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VERNICE BENNETT