Vernice Washington
Montgomery,AL
Summary
Customer Service Representative with over 6 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Personal and professional under pressure with motivated, energetic nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Team Leader
Lear Montgomery
Montgomery, AL
05.2014 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 20 members while providing exceptional customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Participated in cross-functional team-building activities.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Coordinated weekly meetings for internal and external groups.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Assistance Store Manager
Family Dollar
Montgomery, AL
11.2019 - 02.2022
- Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
- Maintains a presence in the store by providing excellent customer service.
- Ensures a clean, well-stocked store for customers.
- Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
- Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Manage over 10 employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Representative
Sprint
Montgomery, AL
02.2016 - 12.2018
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Customer Service Representative
Duke Energy
St. Petersburg, FL
04.2013 - 12.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Maintained up-to-date knowledge of product and service changes.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Some College (No Degree) - Business Administration And Management
Troy University
Montgomery, ALHigh School Diploma -
George Washington Carver
Montgomery, AL05.1991
Skills
- Til counting
- Recordkeeping strength
- Written and oral communication
- Transcription
- Call center operations
- Keyboarding
- Store merchandise stocking
- Managerial skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Assistance Store Manager
Family Dollar
11.2019 - 02.2022
Customer Service Representative
Sprint
02.2016 - 12.2018
Team Leader
Lear Montgomery
05.2014 - Current
Customer Service Representative
Duke Energy
04.2013 - 12.2015
Some College (No Degree) - Business Administration And Management
Troy University
High School Diploma -
George Washington Carver
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