VERNICEA GRAHAM
Woodbine,Ga
Summary
Dynamic Administrative Assistant with a proven track record at Smurfit Westrock, excelling in operational management and continuous improvement. Skilled in Lean Six Sigma methodologies, I enhanced compliance measures, significantly reducing downtime. My strong organizational and communication skills foster team collaboration and drive exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant of Operations
Smurfit Westrock
Fernandina Beach, FL
11.2021 - Current
- Communicate with internal and external customers and management, professionally representing the company and organization.
- Provide guidance and paperwork related to employee check-in and out procedures
- Work with the superintendents to ensure that all personnel and organization files/documents and schedules are issued in a timely manner to support the work production.
- Develop workflow charts and diagrams to ensure the production team's compliance with client deadlines.
- Submit and process purchase requests and manage subsequent Purchase Orders for materials, etc., in a timely manner.
- Support sit IT while submitting cases on behalf of the team and maintaining printers and other hardware.
- Implement company policies and procedures, technical procedures, and standards for preserving data, reports, and access integrity and security.
- Prepare and process all payroll, including position functions for 250+ employees, while solving any related issues and discrepancies.
- Maintain and facilitate document reviews and coordinate in-process reviews of controlled documentation
- Support facility security processes such as coordinating badge requests.
- Supported the management team by ensuring Lean Six Sigma principles were being applied and followed daily.
Quality Assurance
Care Centers of Nassau
Fernandina Beach, FL
08.2017 - 11.2021
- Responsible for managing, staffing, and providing employee development for over 40 employees.
- Responsible for monitoring and maintaining quality and compliance targets.
- Managed multiple sites to meet patient requirements while optimizing accurate efficiencies and inventory.
- Provided effective communications verbally and in writing about processes and changes to all stakeholders.
- Direct processes ensuring the highest level of quality and service were being exceeded every day.
- Gave specialist quality assurance advice to the company departments as required.
- Planned material requirements to satisfy customer demand and ensure effective inventory control.
- Supervised and trained all personnel for the entire facility.
- Used computer knowledge, verbal communication, and analysis of information.
Administrative Assistant Store Manager
Lowes
Kingsland, Ga
04.2007 - 01.2017
- Significantly upgraded compliance measures with strict policy and procedure mandates and rigorous SOP development, which reduced downtime by 5%.
- Carry out daily practical training and mentoring to motivate employees to and beyond aggressive production goals.
- Reduce costs by over 5% by identifying and curing supplier quality, efficiency, and productivity deficiencies.
- Deliver and review critical reports and customer requirements in collaboration with senior management.
- Created invoices and processed customer payments.
- Greeted customers in a timely manner to create a positive sales/buying experience for the customer.
- Trained, coached, and mentored staff to ensure a smooth adaptation of the new program.
- Ensure visual merchandising and maintenance standards are always met.
- Operational skills related to non-selling activities such as financial reports, credit and accounts receivable performance, scheduling, and inventory control.
- Coordinated with vendors and purchasing staff to ensure timely delivery of merchandise.
- Professionally resolved customer complaints, improving customer satisfaction and loyalty.
Education
Bachelor of Business Management - HR
Western Govern University
12.2026
Information Technology -
University of Phoenix
Lean Six Sigma Green Belt -
Smurfit Westrock
Skills
- Organizational Skills
- Continuous Improvement
- Reporting & Analytics
- Program Management
- Lean Six Sigma
- Operational Management
- Communication
- Customer Service
- Logistics Experience
- Developing Metrics
- Interpersonal Skills
- Workforce Training
- Develop Strategy
- Computer Skills
- Team Leadership
Certification
Lean Six Sigma - Green Belt
Timeline
Administrative Assistant of Operations
Smurfit Westrock
11.2021 - Current
Quality Assurance
Care Centers of Nassau
08.2017 - 11.2021
Administrative Assistant Store Manager
Lowes
04.2007 - 01.2017
Bachelor of Business Management - HR
Western Govern University
Information Technology -
University of Phoenix
Lean Six Sigma Green Belt -
Smurfit Westrock
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