Vernicia Tarver Thornton
San Bernardino,CA
Summary
Positive, upbeat Customer Service Mgr. Brings 25 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
FedEx Ground Hub 923
09.2020 - Current
- Trained in various areas of the Hub. Load, Unload, QA, and Sheets.
- With training acquired from Area Mgrs., I have become successfully Proactive and Reactive running high volume docks with adequate number of Package Handlers and with a low number of Package Handlers.
- Have consistently met a large number of required metrics and stayed current with all administrative duties. For Ex: Work Rights, Safety Scans and any Documentations I may have to distribute.
- Sr.Operations Admin-MySchedule (7/11/2021)
- Responsible for PH’s Schedule/Erma:consisted of correcting errors in BY App by adding or removing sorts.
- Engagement: Teaching PH’s how to use By App. For Example: Downloading App, Picking up / Swapping Shifts and reporting Call-Offs
- Sr. Operation Admin-QA (1/5/2021)
- Processing Damaged Packages, Hazmat and Other Shipper(UPS,OnTrac,USPS)
- Processing Overgood Merchandise: Product without packaging or labels
Customer Service Manager
Walmart
06.2004 - 09.2020
- Supervised over 30 cashiers.
- Responsible for training, scheduling, and cash control throughout the store.
- Customer Service daily consisted of check cashing, bill payment, money gram services, finalizing cash office sales, payroll and deposits/deliveries from (Garda) Armor.
- Assisted customers with a warm and professional attitude by answering calls for general questions and solving complaints.
- During my employment with Walmart, I have had several promotions as a Department Manager in these areas.
- Stationary/fabrics/Crafts/Layaway/Infants
- Support Manager(GM) General Merchandise/Non Grocery
Education
Communication/Journalism
SBVC
San Bernardino, CASkills
- Training & Development
- MS Office
- Excellent interpersonal and communication skills
- Shipping and Receiving
Timeline
Operations Supervisor
FedEx Ground Hub 923
09.2020 - Current
Customer Service Manager
Walmart
06.2004 - 09.2020
Communication/Journalism
SBVC