Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Verniesha Ammons

Milwaukee,WI

Summary

Experienced with scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare and finance protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Representative

Avid by IHG
10.2024 - Current


  • Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained and mentored new staff on protocols and procedures to enhance team performance.
  • Follow established auditing processes to meet internal and regulatory requirements.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Managed breakfast service operations, ensuring timely preparation and presentation of food items.
  • Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
  • Handled confidential information discreetly, safeguarding guest privacy during transactions and interactions.
  • Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.

Investment Customer Service Rep. /Universal Banker

PNC Bank
10.2023 - Current


  • Notarize documents
  • Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction and retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated clients on banking products, enhancing their understanding and promoting services effectively.
  • Processed financial transactions accurately, ensuring compliance with bank policies and regulations.
  • Analyzed account activity to detect fraud and mitigate risks through proactive measures.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
  • Managed inbound and outbound calls to address customer inquiries and resolve issues.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Veterinary Assistant/ Receptionist

Mayfair Animal Hospital
08.2021 - 10.2022
  • Inform clients of payment plans & insurances
  • Match card transactions & close cash drawer at end of shift, document & store deposit properly
  • Monitored vital signs and administered medications under veterinary supervision to support patient recovery.
  • Coordinated appointment scheduling to optimize clinic workflow and minimize wait times for clients.
  • Implemented infection control measures to maintain a clean and safe environment for patients and staff.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Fill prescriptions
  • Assisted veterinarians with examinations and procedures, ensuring animal comfort and safety.
  • Maintained accurate medical records and documentation for patient treatments and follow-up care.
  • Communicated effectively with pet owners regarding treatment plans, medication instructions, and preventive care.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Prepared and administered diets and feedings according to instructions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Coordinated daily appointment schedules to optimize efficiency and reduce client wait times.

Shift Lead

Rocky Rococo’s
04.2021 - 06.2021


  • Conduct interviews making sure potential team workers align, taking notes, and copies of required identification to work.
  • Prepare orders for 3rd party & customers
  • Supervised daily operations, ensuring efficient workflow and high-quality service.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Managed inventory levels, minimizing waste through effective stock control procedures.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced safety protocols and health regulations, maintaining compliance in fast-paced environment.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly.

Veterinary Assistant/Front Desk Receptionist

Lakeshore Veterinary Specialists
10.2017 - 03.2019
  • Set up and assist with procedures and tests
  • Implemented process improvements for patient scheduling, reducing wait times and enhancing client satisfaction.
  • Calculate medications and weight to administer medications
  • Coordinated patient intake, including medical history review and vital sign monitoring for accurate assessments.
  • Collaborated with veterinary team to develop treatment plans tailored to individual patient needs.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed overflow to other near by animal emergency centers
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Business Administration

Johnson & Wales University
06.2026

Veterinary Assistant

Milwaukee Career College
Milwaukee, WI
05.2017

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St. Joan Antida High School
Milwaukee, WI
06.2014

Skills

  • Problem-solving skills
  • Time management
  • Administrative skills
  • Medical terminology
  • Appointment scheduling

Certification

  • National Honors Society- GO MAD February 2013-Present
  • Public Notary Commission expires: September 13, 2026
  • Designated Lender Since: November 2022
  • CBRF Certified /Registered Since: July 2020

Timeline

Front Desk Representative

Avid by IHG
10.2024 - Current

Investment Customer Service Rep. /Universal Banker

PNC Bank
10.2023 - Current

Veterinary Assistant/ Receptionist

Mayfair Animal Hospital
08.2021 - 10.2022

Shift Lead

Rocky Rococo’s
04.2021 - 06.2021

Veterinary Assistant/Front Desk Receptionist

Lakeshore Veterinary Specialists
10.2017 - 03.2019

Veterinary Assistant

Milwaukee Career College

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St. Joan Antida High School

Business Administration

Johnson & Wales University

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