Verónika Saez-Miranda
Jacksonville,FL
Summary
Well-qualified Assistant Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Harbor Group Management
05.2022 - Current
- Assisted property manager in overseeing daily operations of multiple residential properties
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Attended staff meetings and took extensive notes to share with property manager.
- Kept accurate records of all resident and tenant correspondence.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Escalated major issues to property manager for immediate remediation.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Front End Supervisor
Rowe's IGA
01.2022 - Current
- Opening and closing front end department according to established procedures
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Cashier/Customer Service
Rowe's IGA
08.2021 - 12.2021
- Processing high volume transactions in a time efficient manner
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
No Degree - Industrial & Organizational Psychology
UNF
05.2027
High school diploma -
Robert E Lee High School
Jacksonville, FL05.2020
Skills
- Calendar Management
- Social Media Updating
- Document Preparation
- Planning and organization skills
- Customer support
- Customer service
- Communication skills
- Computer skills
- Spreadsheet Management
- Document and File Management
- Documentation and Recordkeeping
- Excel spreadsheets
- Invoice Processing
- Office Management
- Supervising Experience
- Cash Handling
- Fast learner
- Retail Management
- Working under pressure
- Ability to prioritize responsibilities
- Assistant Manager Experience
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Tenant issue resolution
- Leasing and sales
- Payment Collection
- Housing regulations
- Policy Enforcement
Timeline
Assistant Property Manager
Harbor Group Management
05.2022 - Current
Front End Supervisor
Rowe's IGA
01.2022 - Current
Cashier/Customer Service
Rowe's IGA
08.2021 - 12.2021
No Degree - Industrial & Organizational Psychology
UNF
High school diploma -
Robert E Lee High School
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