Vernisa Jordan
Lawrenceville,GA
Summary
Objectives I am a self-starter who meets deadlines and other requirements while performing multiple tasks. I am very aware of the needs of others. I also have a passion for learning, and I approach everything I do with proficiency. Given the opportunity I will prove to be a dedicated worker that will increase productivity wherever I am positioned. Hardworking and experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
27
27
years of professional experience
Work History
Order Picker
Encompass Supply Chain Solutions Inc.
02.2023 - 11.2023
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Office Manager
Opulence Healthcare
01.2012 - 01.2023
- Manage office operations to ensure efficiency and productivity
- Manage accounts receivable/payable
- Prepare quarterly Business Activity Statements
- Manage relations with clients, suppliers, and contractors
- Assist with the production of marketing collateral
- Assist with recruitment; marketing ads, cull applicants, and interviewing candidates.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bindery/Manufacturing Associate
Staffmark
01.2010 - 01.2012
- Picked orders in the warehouse for shipping and receiving
- Packed and labeled boxes in preparation for shipping
- Handled the shipping and receiving when requested Scanned and loaded boxes utilizing the RF Scanner.
- Made sure that products were produced on time and are of good quality.
- Assembled products to meet production requirements and daily established quotas.
Program Support Clerk
Liberty Mutual Insurance Company
01.2002 - 01.2010
- Received all inbound customer service calls
- Answered and resolved all customer issues, inquiries and general information.
- Received and routed medical records.
- Sorted materials and filed according to guidelines.
- Volunteered to help with special projects of varying degrees of complexity.
Unit Clerk
Veterans Administrative Hospital
01.1999 - 01.2002
- Scheduled appointments for new and existing patients
- Organized documents, records and reports as requested
- Documented and directed all patients upon arrival.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Interacted with customers by phone, email, or in-person to provide information.
Client Retention Specialist
Gateway Computer Company
01.1997 - 01.1999
- Answered inbound calls providing assistants to clients with billing issues
- Accurately solved all clients billing issues with corrections
- Quality Assurance.
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Engaged with customers to determine needs and present appropriate resolutions.
- Implemented billing, collections and related interfaces to streamline customer retention processes.
Education
Associates - Healthcare Administrative
University of Phoenix
2013
Skills
- Manufacturing, Office Management, Shipping and Receiving, Scanning, Loading, and Unloading
- Customer Order Fulfillment
- Shipping and Packaging
- RF Scanning Devices
- Cherry Picker Operations
- Pick Lists
- Loading and Unloading
- Handheld Scanners
- Workload Priorities
- Pallet Arrangement
- Forklift Operation
- Customer Experience
- Labeling and Boxing
- Inventory Recordkeeping
- Pulling Requests
- Supply Chain Improvement
- Cash Register Operation
- Purchase Order Review
- Customer Satisfaction
Timeline
Order Picker
Encompass Supply Chain Solutions Inc.
02.2023 - 11.2023
Office Manager
Opulence Healthcare
01.2012 - 01.2023
Bindery/Manufacturing Associate
Staffmark
01.2010 - 01.2012
Program Support Clerk
Liberty Mutual Insurance Company
01.2002 - 01.2010
Unit Clerk
Veterans Administrative Hospital
01.1999 - 01.2002
Client Retention Specialist
Gateway Computer Company
01.1997 - 01.1999
Associates - Healthcare Administrative
University of Phoenix
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