Vernita Bob
Leupp,AZ
Summary
I have extensive skills in communication, written and verbal, can demonstrate proficiency in conveying information to people of all ages and backgrounds. Both of my children are enrolled in The Star School, 1st and 3rd grade. I was able to assist with their education during Covid shutdowns. The main focus at that time was on the continuance of their education, following lesson plans/homework including instructions and other strategies to help them succeed. This experience helped me decide to pursue a career in education and continue my studies with a goal of receiving a degree/certificate in Education.
I am committed to The Star School and it's curriculum, and I know I would be a good match for the students there, the teachers, administrative team and the community.
Overview
9
9
years of professional experience
Work History
Office Clerical Aide
Coconino County
10.2019 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Expedited document processing by efficiently handling mail distribution, photocopying, scanning, and filing duties.
- Reduced errors in data entry by employing strong attention to detail and double-checking all entered information.
- Contributed positive work environment by maintaining a professional demeanor and providing support to colleagues as needed.
- Provided exceptional customer service, responding to questions effectively.
- Adapted quickly to new software programs and technology tools utilized within the workplace for increased efficiency in daily tasks.
- Effectively handled office communications while adhering to confidentiality guidelines.
- Interacted with the public by phone, email, or in-person to provide information.
- Follow written and verbal instructions
- Worked with AVID voter registration database software
- Experienced working a Federal Election. Familiar with Federal and state of Arizona election laws
- Trained other employees in the office, Give honest oversight and positive minded
Intake Specialist
Coconino County Attorneys
01.2019 - 06.2019
- Worked directly with Coconino County Sheriff's Office, Flagstaff & Page Police Department,
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process. Which included Cds, Videos, Images that were with the cases for Attorney.
- Filed, scanned copies, Prepared & organized documents for the Attorney.
Office Clerical Aide
Coconino County - Voter Registration
09.2016 - 10.2018
- First time experience; Working a Federal election, familiarize with Federal and state of Arizona elections laws.
- Team player with excellent customer service
- Data entry, multi-tasking working with office equipment, answering phones, A lot of face-to-face interactions
- Very well detailed oriented with strong communication skills
- Administrative work, typing skills
- Customer service skills, interaction with public in a positive friendly demeanor.
Beverage Server
Twin Arrows Casino & Resort
09.2015 - 02.2016
- Completed mandatory alcohol server training to comply with local regulations and maintain safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining positive atmosphere.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
Front Desk Receptionist
Howard Johnson Inn
02.2015 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Diploma - Medical Assistant
Everest College
Phoenix, AZ03.2010
High School Diploma -
Chinle High School
Chinle, AZ05.2006
Skills
- Communication skills
- Interpersonal Skills
- Ability to work under pressure
- Microsoft office literate Typing skills
- Effective listening
- Professional and mature
- (Navajo) Fluency
- Adaptable and flexible to new situations
- Valid Driver's License
- Calm and Patient Demeanor
Timeline
Office Clerical Aide
Coconino County
10.2019 - Current
Intake Specialist
Coconino County Attorneys
01.2019 - 06.2019
Office Clerical Aide
Coconino County - Voter Registration
09.2016 - 10.2018
Beverage Server
Twin Arrows Casino & Resort
09.2015 - 02.2016
Front Desk Receptionist
Howard Johnson Inn
02.2015 - 08.2015
Diploma - Medical Assistant
Everest College
High School Diploma -
Chinle High School
Similar Profiles
Jason J Mercado SrJason J Mercado Sr
Heavy Equipment Operator at Coconino CountyHeavy Equipment Operator at Coconino County
Lauren VenutiLauren Venuti
Juvenile Court Intern at Coconino CountyJuvenile Court Intern at Coconino County
Ryan Reagan VilteRyan Reagan Vilte
Adult Probation Officer at Coconino CountyAdult Probation Officer at Coconino County