Diane Crawford
Peoria,IL
Summary
Personable insurance sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Well-educated in assessing customer needs, introducing new products and services and processing transactions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Consultant
Accurate Auto Insurance/Save A Lot Insurance
01.2025 - Current
- Process personal auto insurance policies, renewals, endorsements and payments
- Call leads each day to expand client base.
- Provide sales and customer service assistance to walk-in traffic
- promote agency products to customers.
- Follow up with potential clients regarding online requests.
Sales Agent/Customer Service Representative
Go Auto Insurance
04.2018 - 01.2025
- Quote, write and service personal lines insurance policies
- Assist clients with general questions, endorsements and payments
- Set up new claims
- Answer phones and assist walk-in clients
- Educate and advise clients on what best fit their needs
- Maintain accurate accounting of all money transactions as well as timely delivery of deposits to the bank
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Agent
Accurate Auto Insurance
12.2009 - 04.2018
- Processed personal auto insurance policies, renewals, endorsements, corrections, and payments
- Called leads each day to expand the client base
- Promoted agency products to customers
- Followed up with potential clients regarding online requests.
Branch Manager/Sales Service Representative
USAgencies/Insure One
09.2001 - 12.2009
- Ensured the office opened and closed according to schedule
- Issued personal auto insurance policies
- Processed policy renewals, endorsements, quotes, and payments
- Set up new claims.
Education
Liberal Arts
Harry S. Truman College
Chicago, IllinoisSkills
- Client Relations
- Customer Service
- Customer Focus
- Call center experience
- Building rapport
- Insurance sales
Certification
License/Certification
Property and Casualty License since 2000
Timeline
Sales Consultant
Accurate Auto Insurance/Save A Lot Insurance
01.2025 - Current
Sales Agent/Customer Service Representative
Go Auto Insurance
04.2018 - 01.2025
Sales Agent
Accurate Auto Insurance
12.2009 - 04.2018
Branch Manager/Sales Service Representative
USAgencies/Insure One
09.2001 - 12.2009
Liberal Arts
Harry S. Truman College