Vernita Edmonds
Summary
Dynamic Business Analyst with a proven track record at Synovus Bank, excelling in data analysis and process optimization. Spearheaded initiatives that enhanced operational efficiency, driving customer satisfaction through effective stakeholder management and team collaboration. Recognized for strategic thinking and attention to detail, delivering impactful solutions that align with business objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Analyst II- Reconciliation & Adjustments
Synovus Bank
04.2022 - 09.2024
- Analyzed business processes to identify areas for efficiency improvements.
- Supported project teams by gathering and documenting requirements.
- Assisted in creating user stories and functional specifications for projects.
- Collaborated with stakeholders to define project scopes and objectives.
- Utilized data analysis tools to support decision-making and reporting efforts.
- Conducted research on industry trends to inform strategic decisions.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed and implemented data governance policies and procedures.
- Collaborated with stakeholders to identify business needs and data sources.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Analyzed business requirements to identify process improvements and optimize workflows.
- Developed detailed documentation for system enhancements and user training materials.
- File Transfer-Received & Sent files to Vendors.
- Resolved all file issues with internal departments and vendors.
- Detected Fraud internal and external.
Manager of Operations-Reconciliation & Adjustments
Synovus Bank
02.2020 - 03.2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Enhanced team performance by implementing training programs for new staff members.
- Streamlined workflow processes, leading to improved efficiency across departments.
- Coordinated project management efforts, aligning resources with business objectives.
- Developed and maintained strong relationships with key stakeholders to support strategic initiatives.
- Analyzed operational data to identify areas for improvement and optimize resource allocation.
- Mentored junior staff, fostering a collaborative work environment focused on continuous development.
- Implemented quality control measures, resulting in consistent service delivery and enhanced customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- File Transfer-Received & Sent files to internal departments and vendors.
- Resolved File Transfer issues.
- Detected Fraud internal and external.
- Worked with Complaint Management team to solve internal and external complaints in Operations and outside of Operations within Synovus.
Business System Analyst I-Debit, Prepaid & Credit
Synovus Bank
01.2018 - 01.2020
- Analyzed business requirements to define functional specifications for system enhancements.
- Collaborated with cross-functional teams to gather and document user needs and expectations.
- Developed process maps and workflows to identify opportunities for efficiency improvements.
- Facilitated user acceptance testing to ensure system solutions met business objectives.
- Evaluated new software tools, recommending solutions that aligned with strategic business needs.
- Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for endusers.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Streamlined business processes by analyzing system requirements and implementing improvements.
- Gathered, reviewed and reported on findings.
- Trained business personnel in use of systems.
- Created and maintained standard operating procedures governing system functions and features.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Assessed business requirements to create focused solutions.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- File Transfers-Received & Sent to many vendors and internal departments.
- Resolved File issues.
- Detected Fraud internal and external.
- Worked with the Complaint Management team to solve internal and external complaints in Operations and multiple departments outside of Operations.
Supervisor of Operations-Debit, Prepaid & Credit
Synovus Bank
01.2011 - 12.2017
- Supervised daily operations to ensure adherence to safety and quality standards.
- Developed training programs for new staff, enhancing team performance and efficiency.
- Implemented process improvements that reduced operational delays and increased productivity.
- Coordinated workflow schedules, optimizing resource allocation across multiple teams.
- Analyzed performance metrics to identify trends and inform strategic decision-making.
- Facilitated communication between departments, streamlining project execution and collaboration.
- Led initiatives aimed at reducing costs while maintaining service excellence and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed File Transfers-Received & Sent to internal departments and vendors.
- Resolved all File Transfers issues.
- Worked with the Complaint Management team to solve Operations complaints and complaints outside of Operations within Synovus.
Supervisor of Operations- Items Processing & RDI
Synovus Bank
05.2004 - 12.2010
- Oversaw daily operations to ensure efficiency and adherence to safety protocols.
- Managed team performance, providing coaching and feedback to enhance productivity.
- Implemented process improvements that streamlined workflow and reduced bottlenecks.
- Coordinated cross-functional communication to align operational goals with corporate strategy.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Fostered a culture of continuous improvement by encouraging team input on process enhancements.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Developed training programs for new employees, enhancing onboarding experience and retention rates.
- Worked with the Complaint Management team to solve complaint issues within Operations and outside of Operations.
- Detected Fraud to prevent and solve for.
Group Leader
Synovus Bank
12.2001 - 04.2004
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed strategic plans to improve team performance and achieve organizational goals.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Implemented process improvements that resulted in increased productivity and reduced downtime.
- Analyzed performance metrics to identify trends, driving data-informed decision-making processes.
- Facilitated training sessions to ensure team adherence to safety protocols and operational standards.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
- Enhanced team productivity by implementing efficient work schedules and providing ongoing support.
- Facilitated team collaboration and communication, using technology solutions to improve workflow and productivity.
- Fostered culture of continuous improvement, encouraging innovation and adaptability among team members.
- Coordinated cross-departmental meetings to streamline project execution, improving overall project outcomes.
- Championed employee development, creating opportunities for professional growth and leadership within team.
- Analyzed data to identify trends and insights, informing business strategy and operational adjustments.
- Improved employee retention with comprehensive mentorship program.
- Led cross-functional team to innovate solutions, enhancing customer satisfaction and loyalty.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Trained new team members by relaying information on company procedures and safety requirements.
- Solved and detected Fraud.
Items Processing
Synovus Bank
05.1998 - 11.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used critical thinking skills to prevent and noticed Fraud.
Education
Associate of Applied Science - Information And Computer Systems
Columbus State University
Columbus, GAAssociate of Science - Psychology
Auburn University of Montgomery
Montgomery, ALSkills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- User acceptance testing
- Business process improvement
- Workflow Analysis
- KPI tracking
- Quality assurance
- Pivot tables
- Gap analysis
- Risk assessment
- Stakeholder management
- Systems analysis
- Test case scenarios
- Operations management
- Operations analysis
- Process optimization
- Product development
- Customer needs assessment
- Web-based reporting tools
- Staff management
- Operational reporting
- Internal auditing
- Customer targeting
- Problem-solving
- Time management
- Attention to detail
- Strategic thinking
- Verbal and written communication
- Decision-making
- Analytical thinking
- Process improvement
Certification
- Basic Skills of Business Analysis Training - 2022
- The 6 Critical Practices for Leading a Team-2016
- Online Yearly Banking classes for Synovus
APPLICATIONS
Image Centre-Return Deposit Items, Exceptions and Items Processing
Microsoft Suite
TS1 & TS2
Salesforce
Adjustment Express
IBS Insight Suite
Frontier
Jira
Lexis Nexis
Complaint Management
Data Navigator
ATM System
Early Warning System
ACH Tracker
FISERV
ARGO
Visa PAS-Prepaid Card
DDS Digital Document System
AP Solutions-WEX
Synergy Reporting
Timeline
Business Analyst II- Reconciliation & Adjustments
Synovus Bank
04.2022 - 09.2024
Manager of Operations-Reconciliation & Adjustments
Synovus Bank
02.2020 - 03.2022
Business System Analyst I-Debit, Prepaid & Credit
Synovus Bank
01.2018 - 01.2020
Supervisor of Operations-Debit, Prepaid & Credit
Synovus Bank
01.2011 - 12.2017
Supervisor of Operations- Items Processing & RDI
Synovus Bank
05.2004 - 12.2010
Group Leader
Synovus Bank
12.2001 - 04.2004
Items Processing
Synovus Bank
05.1998 - 11.2001
Associate of Applied Science - Information And Computer Systems
Columbus State University
Associate of Science - Psychology
Auburn University of Montgomery
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<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd