Vernita Lewis
Augusta,Georgia
Summary
Resourceful and motivated professional with over 13 years of Technical, Payroll and HCM experience looking to leverage expertise and knowledge. I am seeking to add value and streamline processes through effective communication and unwavering compliance at ADP, Inc. to contribute effectively to the organization’s success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
Implementation Tech Lead Specialist
ADP- Automated Data Processing
02.2022 - Current
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Established coding standards to ensure consistent quality across the development team''s output.
- Built strong relationships with team, ensuring clear communication channels for project updates and progress reports.
- Implemented robust security measures to protect sensitive data from potential threats.
- Led cross-functional teams for successful project delivery within tight deadlines.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Promoted a collaborative working environment that fostered creative problem-solving, open communication, and shared ownership of project success.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
HCMC Implementation Consultant I-ACA
ADP, Inc.
06.2015 - 07.2022
- Manages client implementation process, develops and maintains effective relationships with clients, conducts project initiation activities, communicates project status, maintains milestones, and coordinates with other departments.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Increased client retention with excellent communication and consistent follow-ups throughout consultation process.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Authored user documentation to help train third-party personnel on newly-implemented Workforce Now Portal.
- Enhanced team performance by providing mentorship and guidance to junior consultants on best practices in system implementations.
Payroll Implementation Specialist II
ADP, Inc.
09.2014 - 06.2015
- Owns client engagement during implementations, adheres to ADP Implementation Methodology, analyzes client payroll needs, configures ADP Payroll accounts, creates project plans, and supports clients through validation and testing.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Handled over 30 incoming calls daily while providing excellent customer service.
Client Service Payroll Specialist I, Major Accounts
ADP, Inc.
12.2010 - 09.2014
- Provides client support via telephone, handles complex calls, mentors new hires, conducts troubleshooting for payroll system issues, and provides world-class service in a multi-client environment.
- Assisted clients with employees inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Provider Field Representative
ACS State Healthcare
11.2005 - 11.2010
- Conducted training seminars, new provider orientations, resolved claims processing issues, and provided solutions using HCPCS, ICD-9, Revenue Codes, CPT, and ADA.
- Maintained up-to-date knowledge of industry trends and regulatory changes to better assist providers in navigating the healthcare landscape.
- Coordinated with other field representatives to share best practices, troubleshoot common issues, and stay informed on regional developments affecting providers.
- Assisted providers in navigating complex claims processes, clarifying documentation requirements, and expediting resolution of payment disputes.
Education
Health Information Technology -
National American University College
Rapid City, SD11.2018
Medical Billing I & II -
Kapiolani Community College, University of Hawaii
Honolulu, Hawaii06.2004
High School Diploma -
David Starr Jordan High School
Los Angeles, California05.1987
Skills
- Perform Duties in a team environment
- Make decisions that are in best interest of the customer and the company
- Medical billing, Microsoft Office (Excel, Spreadsheet, Word), Windows
- Proficient in working and navigating multiple systems with ADP Workforce Now Products (Versions 1-12)
- Excellent teamwork and interpersonal skills, and a quick learner
- Work with personal computer and office machinery
- Technical problem solving
- Test-driven development
- Security best practices
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Timeline
Implementation Tech Lead Specialist
ADP- Automated Data Processing
02.2022 - Current
HCMC Implementation Consultant I-ACA
ADP, Inc.
06.2015 - 07.2022
Payroll Implementation Specialist II
ADP, Inc.
09.2014 - 06.2015
Client Service Payroll Specialist I, Major Accounts
ADP, Inc.
12.2010 - 09.2014
Provider Field Representative
ACS State Healthcare
11.2005 - 11.2010
Health Information Technology -
National American University College
Medical Billing I & II -
Kapiolani Community College, University of Hawaii
High School Diploma -
David Starr Jordan High School
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