Vernita Porter
Norfolk,VA
Summary
Developed strong interpersonal and crisis management skills in mental health care setting, ready to transition into new field. Demonstrates proficiency in patient care and support, ensuring compassionate and effective approach. Seeking to apply transferable skills in new environment, aiming to make meaningful contribution.
Overview
12
12
years of professional experience
Work History
Lead Mental Health Technician
Kempsville Center for Behavioral Health
08.2021 - Current
- Train New Orientation mental health technicians in their first week on the floor
- Monitor patient behavior on acute unit throughout the day by completing rounds listing patients behavior, location, etc
- Complete therapeutic groups to assist patients make progress within their treatment goals as well as complete documentation regarding these groups as well as patients behavior and participation throughout the shift
- Respond to various codes throughout the hospital and assist the team when necessary
- Supported family members in understanding their loved one''s mental health condition through clear explanations of diagnoses, treatment options, and available resources.
- Managed challenging cases effectively through strong problem-solving abilities combined with a calm and empathetic demeanor.
Assistant Site Manager
Wesley Property Management Company
09.2019 - 05.2021
- Supervise, train or guide the work of other team members
- Responsible for daily management activities
- Provide daily coverage during manager's absence or if assistance is needed by the Site Manager
- Schedule maintenance work
- Inspect grounds, common areas and apartments
- Prepare lease documents and lease apartments in accordance with property requirements
- Conduct resident and prospective resident interviews
- Initiate background checks and application verifications perform move in/move out inspections and investigates and resolves resident complaints
- Aware the residents are our customers, and it is the duty of the management company to service their needs
- Support preparation of vacant apartment turnover procedures
- Assist with maintaining rent roll, reconciling resident accounts, and preparing vacancy reports
- Assist with rent collection and collecting delinquent rents, prepares daily bank deposits and deposits money in the bank
- Prepare correspondence to residents, i.e
- Rent change letters, termination notices, Pay or Quits
- Maintain relationships with residents to insure the consistent application of property policies
- Assist with preparation of inventory of all equipment and supplies
- Assist with maintaining vendor files, issuing purchase orders for ordering all supplies and services
- Assist in submitting completed purchase orders and invoices for payment
- Assist with maintaining and updating waiting lists if property requires filling vacancies from a waiting list
- Prepare verification forms, Section-8 vouchers and adjustments, payment forms
- Submit subsidy billings to appropriate agencies and investigating suspected resident fraud
- Prepare of income certifications in accordance with IRS regulations
- Other duties as assigned
Patient Care Coordinator
National Spine & Pain Centers
06.2015 - 09.2019
- Performed patient check in/out procedures, enter demographic/insurance information into an electronic medical records system, and collect any outstanding copays/balances
- Interacted with patients, insurance companies, and providers to maintain demographic information, and obtain proper authorizations
- Prepared charts for upcoming appointments and process medical record requests in an efficient manner
- Updated documentation and reports detailing patient activities, care actions and hospital determinations
- Performed monthly inventory and maintain office and medical supply counts
- Reviewed patient survey information to prioritize areas of improvement
Customer Service and Administrative Tasks to Resolve Customer Issues Quickly
NVA Financial Services
07.2013 - 06.2015
- Resolved an average of 150 inquiries in any given week and consistently meet performance benchmarks in all areas (speed, accuracy, volume)
- Responded to customer requests via telephone and email and maintained up to date paper and electronic based files and administrative systems
- Educated customers on product and service details and processed orders, forms, applications, and requests for information
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Entered customer data into CRM systems and communicated service concerns with appropriate department
Education
High School Diploma -
T.C. Williams
Alexandria, VA06.2000
Skills
- Front desk
- Operations Management
- Support assisted communities
- Patient care
- Property Leasing
- Vendor Service Management
- Customer Service
- Collections and Delinquency
- Property Management
Willingtorelocate
Norfolk, VA
Personal Information
Authorized To Work: US for any employer
Timeline
Lead Mental Health Technician
Kempsville Center for Behavioral Health
08.2021 - Current
Assistant Site Manager
Wesley Property Management Company
09.2019 - 05.2021
Patient Care Coordinator
National Spine & Pain Centers
06.2015 - 09.2019
Customer Service and Administrative Tasks to Resolve Customer Issues Quickly
NVA Financial Services
07.2013 - 06.2015
High School Diploma -
T.C. Williams
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