Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vernita Smith

Richmond,VA

Summary

With an impressive 19+ years of diverse professional experience as a Business Manager, Mail Carrier, Equipment Operator, Mailhandler and Office Specialist II, proven demonstrated proficiency was acquired in areas such as office management, medical billing, traing and development, and human resources. They have successfully implemented efficient business processes, managed complex administrative tasks, and driven productivity. Their adaptability is further highlighted by their ability to work remotely and manage warehouse operations, including certified forklift driving. Their excellent communication and customer service skills are instrumental in achieving organizational goals.

Overview

20
20
years of professional experience

Work History

Mail carrier and Mailhandler Equipment Operator

United States Postal Service
12.2013 - 11.2023
  • Distributed mail to customers
  • Organized route for customer delivery of mail and packages
  • Organized and maintained 5 routes daily
  • Set up mail and pull down 5 mail routes daily as a T6
  • Used parcel machine to sort packages
  • Set up Small parcel bundle sorter machine for incoming bulk mail
  • Instructed new staff on mail handler procedures and parcel sorting machines
  • Certified forklift driver
  • Certified long fork and short fork driver
  • Department Group Leader
  • Disbursed mail to collection dock
  • Disbursed mail to proper departments
  • Loaded mail on semi tractor trailers
  • Unloaded mail from semi tractor trailers
  • Ensure the proper maintenance and operation of mail handling equipment to minimize downtime and maximize productivity.
  • Provide excellent customer service by delivering mail and packages accurately and efficiently.

Office Specialist II

City of Chesapeake
09.2010 - 12.2013
  • Conducted employee Kronos time keeping
  • Handled disciplinary actions and annual/sick leave requests
  • Conducted staff performance evaluations annually
  • Approved staff training workshops through City of Chesapeake
  • Informed employees on front office policies and procedures
  • Served on the electronic medical records task force
  • Prepared staff for the transition to the Credible Behavioral Health electronic medical records system
  • Developed and conducted staff instruction on clinical administrative operating procedures
  • Assisted with composing and compiling the front office procedures training manual for the Credible Behavior Health Electronic Medical Records software
  • Interim supervisor for the clerical support unit
  • Supervised daily administrative support for Mental Health Outpatient, Substance Abuse Outpatient, and Psychiatric Services
  • Ensured front office operations were in compliance with policies and procedures
  • Supervised the scheduling of all outpatient appointments for 5 psychiatrists and 40 outpatient therapists
  • Developed processes to ensure maximum productivity for staff and contract psychiatrists
  • Delegated job responsibilities to employees and ensured delegated tasks were completed
  • Reconciled cash receipts for the reception office daily for deposit with City Treasures office
  • Taught essential agency staff members on the city mainframe system to post and reconcile credit and debit payments in compliance with city policy and procedures
  • Implemented an ongoing cross coaching program to prevent lapses in productivity
  • Scheduled staff to ensure adequate coverage during peak periods
  • Redeployed staff as needed to various departments due to unscheduled absences
  • Identified staff development needs
  • Created a training curriculum to address deficiencies to comply with state, local, and department mandates and to foster an environment of ongoing professional growth
  • Analyzed data to identify weaknesses in service delivery
  • Developed business processes to maximize efficiency with staff
  • Diffused consumer customer service complaints
  • Managed updated informative care information on agency message board
  • Updated Community Services Board web page
  • Transcribed board meeting minutes for agency executive director and board members

Business Manager

Dr. J.B. Martin IV Friendly Faces Pediatric Dentistry
03.2004 - 09.2010
  • Generated one million dollars in revenue annually.
  • Accounts payable, insurance claims posting.
  • Insurance billing, patient treatment plans, patient billing, patient payment arrangements, website maintenance.
  • Conducted quarterly accounts receivables reviews, identified accounts requiring collection actions.
  • Served as the HIPPA Privacy Officer.
  • Billing specializing in Medicaid and PPO private insurance.
  • Remote work

Education

Associate's degree - Accounting

University of Phoenix-Online Campus
Phoenix, AZ
05.2010

Skills

  • Forklift Driver
  • Kronos
  • Behavioral Health
  • Office Administration
  • Training & Development
  • Medical Records
  • Human Resources
  • Office Management

Timeline

Mail carrier and Mailhandler Equipment Operator

United States Postal Service
12.2013 - 11.2023

Office Specialist II

City of Chesapeake
09.2010 - 12.2013

Business Manager

Dr. J.B. Martin IV Friendly Faces Pediatric Dentistry
03.2004 - 09.2010

Associate's degree - Accounting

University of Phoenix-Online Campus
Vernita Smith